Introduction - Nortel CC MIS User Manual

Call center management information system

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Table of Contents

TCP/IP switch links using ARN

Introduction

This appendix is an installation tool intended for Nortel personnel only. This

appendix provides a guide for installing and configuring the Advanced

Remote Node (ARN) router to provide X.25 connectivity to the DMS switch

from the Ethernet interface on a CC MIS server.

The ARN can be used with CC MIS Software Release 5.1 and later.

As of June 30, 2007, the ARN portfolio, along with the

associated hardware and cables, is no longer orderable as

part of a CC MIS solution. For more information, see the

Product Advisory Alert Bulletin Announcing the Call

Center Management Information System (CC MIS)

Replacement Options for the Advanced Remote Node

(ARN) Router (PAA-2007-0045-Global). You can access

this bulletin from the Nortel Partner Information Center

Web site (www.nortel.com/pic).

Call Center Management Information System

Standard 2.0