Installing The Cc Mis Client Software - Nortel CC MIS User Manual

Installing CC MIS

Installing the CC MIS client software

The CC MIS client software is also known as the Supervisor Interface. The
CC MIS supervisor terminal (client PC) runs on Windows 2000
Professional and Windows XP Professional.
Types of CC MIS client software installations
You can install the CC MIS client software on a supervisor terminal (client
PC) in one of two ways: per-machine installation or per-user installation.
When the CC MIS installation is performed by an administrative user,
the user can choose either of these installation types by selecting either
the Everyone or Just me option buttons that appear in the Select
Installation Folder window (see Figure 2 on page 91) of the installation
program.
When the installation is performed by a user without administrative
access rights, the user can perform only the per-user installation and no
options appear in the Select Installation Folder window (see Figure 3 on
page 91) of the installation program.
Per-machine installation
In the per-machine installation, the CC MIS client software is installed by a
Windows user who has administrative access rights. This user can install the
software in the common Program Files folder on the computer. A single
instance of the application exists on the computer and all users of that
computer can run the application.
When you run the CC MIS client software from a per-machine installation,
it affects the operation of the Client Services component of the application.
The Client Services component provides the ability to configure a Windows
printer (along with file and e-mail report destinations) into the CC MIS
application such that any CC MIS supervisor can send reports to these report
destinations as long as the client application is running. Client Services also
86 Call Center Management Information System
Standard 2.0