Installing The Cc Mis Server Software - Nortel CC MIS User Manual

Call center management information system

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Installing CC MIS

Installing the CC MIS server software

There are two types of CC MIS systems:

If you are installing CC MIS Release 6.0 server software for the first time,

the order for installation is as follows:

Review the "Preinstallation requirements" on page 35.

Perform the installation of the CC MIS server software.

See "Installing the CC MIS server software on a new system" on

Configure the system. See "Configuring the CC MIS application" on

Create the partitions. See "Local partitions" on page 197.

Note: Networked CC MIS systems must configure physical nodes and

virtual nodes for network access partitions (NAP) as described in

"Networked CC MIS" on page 251.

Preparing for installation

This procedure gathers the information needed to configure the historical

database for each partition (excluding training partitions and network access

partitions).

Note: These parameters are used solely for computing disk storage and do

not affect the operation within CC MIS. The exception is the storage

duration (time and date intervals) parameters, which also affect when data is

deleted from the disk.

Call Center Management Information System

Standard 2.0