Introduction - Nortel CC MIS User Manual

Switch configuration data updates

Introduction

Use the Update Switch Configuration Data command to manually initiate an
update of ACD configuration data received from the switch. This function
causes the CC MIS system to request that the switch resend all initialization
data for a selected link to the CC MIS system. This command is useful for
updating the CC MIS ACD configuration information after you add or
delete ACD groups, positions, or subgroups on the switch.
This is the same function that runs automatically each day at the time
defined by the Reinit Time field in the Switch Link Definition screen (see
"Switch link configuration" on page 140).
324 Call Center Management Information System
Standard 2.0