System Configuration - Nortel CC MIS User Manual

Call center management information system

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Table of Contents

Networked CC MIS

System configuration

The System Configuration screen contains system-wide data. This is the

first screen you access when you set up a new system. Information

contained in this screen includes the system name, the CC MIS network

name, and the backup directory. See Procedure 10 on page 135 to access the

System Configuration screen.

You can secure a networked CC MIS by using a network name. The

Network Name field in the System Configuration screen supports the

definition and security of the network.

The system examines the network name received in a message to determine

if a message should be processed. Messages that are received without a

correct network name are discarded.

Note: The Network Name field appears when the Networking feature is

enabled. You must shut down the system to edit this CC MIS Network

Name field. See Procedure 10 on page 135 in the "System configuration"

section to set the CC MIS network name.

All nodes belonging to a particular network must have the

same network name.

Call Center Management Information System

Standard 2.0