Restoring Customer Data - Nortel CC MIS User Manual

Backing up, restoring, and importing data

Restoring customer data

You can use the Restore command to restore customer data from a backup
directory in the event of a disk crash or other data corruption. This process
loads backup copies of the CC MIS database from the backup directory and
replaces existing databases.
Therefore, restore customer data only if the existing data is corrupt or is no
longer valid.
This procedure restores the following information from the backup
directory:
definitions database for selected partitions
data database for selected partitions (not applicable for NAPs)
configuration database
Note: You can restore data from a backup directory only when the CC MIS
software is operating.
If the system crashes and you must restore all data, you must perform the
restore in the following in order:
1. Restore the configuration data.
2. Restore both the partition/definitions database and partition/data
database to restore all data for all partitions.
ATTENTION
186
Ensure that the software release of CC MIS used to create
your backup matches the software release of CC MIS that
restores the data. The system automatically performs this
check and cannot restore data if the backup was created by
a different version of software.
Call Center Management Information System
Standard 2.0