Changing Queue Size Parameters Of An Acd Group; Queue Size Screen Fields - Nortel CC MIS Getting Started Manual

Release 5.2

Changing queue size parameters of an ACD group

The Config / Groups / Queue Sizes option lets you view or change the queue
size parameters of specified ACD groups. Changing fields in this option
alters the Table ACDGRP.
Note: If you are running under BCS35 protocol, the MAXCQLMT and
MAXVQLMT options must be datafilled on the switch in order to change
queue sizes. If either of these are not datafilled, you will get the error
message," Max Call Queue threshold value exceeds limit" or " Max Virtual
Call Queue threshold value exceeds limit", respectively.
The Queue Sizes screen is shown below.
Queue
size
screen
Note: An asterisk (***) appearing in a field of a Configuration Control
screen indicates that the field can be changed only at the DMS-ACD switch.

Queue Size screen fields

ACD Group - Identifies the name or DN number of an existing ACD group.
Accepts as input any existing ACD group name, or ACD Group list name.
Primary ACD-DNs may also be entered.
Node - Identifies the node on which the group resides in the network. This
field is display only when the Networking feature is enabled.
Maximum Calls - Identifies the maximum number of calls that can be
queued in this ACD group's incoming call queue at any one time. Accepts
as input any number from 0 to 511 inclusive. A zero value means that this
ACD group does not have call queuing, but will route to the table specified
in either the Threshold Route or Overflow Targets fields in the Overflow
Targets screen.
CC MIS Getting Started Guide (297-2671-175)
CC MIS
CC MIS
Configuration Control
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