Master Supervisor Privileges - Nortel CC MIS User Manual

Call center management information system
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Local partitions

Master supervisor privileges

Use the master supervisors privilege definition to disable supervisor
privileges on a partition. (The definition default setting enables all
privileges.) If a supervisor privilege is disabled in the master privilege
definition for the partition, that privilege is disabled for all supervisors in
that partition. However, individual supervisors can be assigned an override
whereby their privileges are not restricted by the master privilege definition.
The master privilege definition comprises several screens. You can access
the first screen from the Configuration Options menu in the Partition
Configuration screen. This screen lists selections to set privileges in any of
the five privilege areas that make up the master privilege definition and a
selection to set supervisor overrides.
Perform the steps in Procedure 40 to access the Master Privilege Definition
screen.
Note: Partitions must be running to access the Master Privilege Definition
screen.
Procedure 40:
1 Access the Maintenance and Administration main menu.
2 Type c to access the Configuration main menu.
The system displays the Configuration main menu.
3 Select Get Access Updates Rights to switch to Updates Allowed mode.
4 Select Partition Configuration.
The system displays the Partition Configuration screen.
5 Select a partition.
6 Press the Configuration Options function key.
The system displays the Configuration Options menu.
7 Select Master Privilege Definition.
238
Accessing the Master Privilege Definition screen
Call Center Management Information System
Standard 2.0

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