Cc Mis Tcp/Ip Switch Link Configuration - Nortel CC MIS User Manual

Call center management information system
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TCP/IP switch links using ARN

CC MIS TCP/IP switch link configuration

DMS message bundling
The DMS side of the link must be configured according to existing
configuration guidelines with one important exception. Any link which is to
be made using an ARN must have message bundling enabled on the switch
side to achieve the proper performance levels. This option bundles
individual messages together into a single X.25 packet during periods of
high message traffic, resulting in fewer packets being delivered to the ARN.
To enable the message bundling option on the link, you must set the
BUNDLING option to "Y" for the ACD pool in table ACDMISPL (see the
following example).
Example:
TABLE: ACDMISPL
>add
ENTER Y TO CONTINUE PROCESSING OR N TO QUIT
>y
POOL:
>pool3
PASSWORD:
>ccmis
PROTOCOL:
>bcs43
OUTEVENT: 200
>200
BUNDLING:
>y
TUPLE TO BE ADDED:
POOL3
ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.
>y
WARNING! CCMIS RELEASE 2.0 OR ABOVE REQUIRED.
TUPLE ADDED
422
CCMIS
BCS43
200
Call Center Management Information System
Standard 2.0
Y

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