Release 3.1 - Nortel CC MIS Release Note

Software release history

Release 3.1

CC MIS Release 3.1 provided the following changes and enhancements:
Employee ID—The Employee ID field was added to the Agent
Definition screen. In this field, you can enter an employee ID for each
agent (up to 14 characters). You can then use this employee ID as a key
in custom tabular and graphical reports. The Employee ID field also
appears in the Agent Database report.
Group Ordering—With this feature, supervisors can set a preference for
the order in which Automatic Call Distribution (ACD) groups are
presented in reports and real-time displays (Queue Statistics and Agent
Status).
Flexible Directory Number (DN) formatting—With this feature, a
customer-defined template determines DN formatting. Leading zeros are
no longer removed from the DNs that are less than 10 digits.
Real-time Display Refresh enhancements—Real-time displays
(24-hour and shift) are no longer initialized to zero when CC MIS shuts
down. These statistics are restored immediately following system
startup. (This only applies to controlled shutdowns.)
Updates to statistics names and headings.
22 Call Center Management Information System
Standard 2.0