Hardware Requirements For The Cc Mis Server - Nortel CC MIS User Manual

Call center management information system
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May 2007
Hardware requirements for the CC MIS
server
CC MIS Release 6.0.1 operates on hardware that is supplied by the
customer or platform vendor independent (PVI) hardware. Use the
information in Table 3 to select a suitable platform. CC MIS hardware must
meet or exceed a set of minimum and recommended (where possible)
requirements, as outlined in Table 3.
Table 3:
Hardware requirements for CC MIS server (Part 1 of 4)
Hardware
CPU
Random access
memory (RAM)
Hard disk
space
Hard disk
partitioning
Hard disk
type
CC MIS Installation and Maintenance
Supported minimum
Intel Pentium 4
processor or
Intel XEON processor
1 GB minimum
36 GB minimum
1 physical drive
Small Computer
System Interface
(SCSI) or Integrated
Drive Electronics (IDE)
CC MIS requirements
Notes
For optimal performance,
the average CPU utilization
must not exceed 50 percent
over at least a 15-minute
time interval.
2 GB is required for more
than 1000 supervisors.
Additional hard disk space is
dependent on installation
size.
Nortel recommends SCSI.
23

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