Changing The Overflow Targets For An Acd Group; Overflow Targets Screen Fields - Nortel CC MIS Getting Started Manual

Release 5.2

Changing the overflow targets for an ACD group

The Config / Groups / Overflow Targets option allows you view or change
the overflow targets of specified ACD groups. The changes made in this op-
tion alters Table ACDGRP.
The Overflow Targets screen is shown below.
Overflow
targets
screen

Overflow Targets screen fields

ACD Group - Identifies the name or DN number of an existing ACD group.
Accepts as input any existing ACD group name, or ACD group list name.
Primary ACD-DNs can be used.
Node - Identifies the node on which the group resides in the network. This
field is display only when the Networking feature is enabled.
Overflow Targets - Identifies up to four targets to enhance overflow. Ac-
cepts the primary DN of an ACD group or a group name as input.
Threshold Route - Identifies the route used for rerouting time delay over-
flow calls.
CC MIS Getting Started Guide (297-2671-175)
CC MIS
CC MIS
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