References - Nortel CC MIS User Manual

Call center management information system

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Table of Contents

TCP/IP switch links using ARN

References

The following documents are references for the information presented in

this appendix:

Installing and Operating BayStack ARN Routers

Note: This document can be found at the following Web site:

www25.nortelnetworks.com/library/tpubs/nav/router/baystack.htm#arn

Configuring BayStack Remote Access

Quick-Starting Routers

Configuring and Managing Routers with Site Manager

Using Technician Interface Software

Note: This document can be found at the following Web site:

www25.nortelnetworks.com/library/tpubs/nav/router/soft1420.htm

Call Center Management Information System

Standard 2.0