AT&T MERLIN LEGEND Release 4.0 Feature Reference page 93

Feature Reference
Telephone Differences
Queued Call Consoles
Call Waiting cannot be used on Queued Call Consoles (QCCs); the calls are
already queued.
Release a call to a busy extension by selecting Camp-On from the display or by
pressing the Release button. If Camp-On is used, the call does not return to the
QCC queue until the Camp-On return interval expires. If you press the Release
button, the extension being called receives the call-waiting tone (not Camp-On)
and the call returns to the QCC queue when the transfer return interval expires.
If the system is programmed for Automatic Extended Call Completion, you must
press the Start button to use Camp-On, then dial the extension manually,
activate Camp-On, and press Release. If you press a DSS button, the transfer is
automatically completed and Camp-On cannot be used.
Other Multiline Telephones
If a multiline telephone does not have an SA Originate Only or ICOM Originate
Only button assigned or available, the user cannot pick up the waiting call. To
pick up the call, the user presses an available SA Originate Only or ICOM
Originate Only button, presses the Feature button and dials
If either Transfer or Camp-On is used to transfer a call to a busy extension, the
call is placed in the call waiting queue and the caller hears the call-waiting tone
whether or not the extension has the Call Waiting feature activated.
Single-Line Telephones
If a single-line telephone user presses and releases the Recall or Flash button
(if you have a telephone without positive disconnect press and release the
switchhook) after picking up a waiting call, the call that was picked up is
disconnected and the user is reconnected to the original call. If the user hangs
up after picking up a waiting call, the picked-up call is disconnected and
Transfer is initiated for the first call; the original call goes on hold and transfer
return applies.
Feature Interactions
Basic Rate Interface
Callback
Call Waiting is provided on BRI lines at extensions so programmed. The
call-waiting tone is not blocked from BRI at an extension if turned on.
When Automatic Callback is used to queue a call at an extension that
has Call Waiting, Callback overrides Call Waiting. The user with Call
Waiting does not hear the call-waiting tone, and the call is queued until
the extension becomes available.
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Call Waiting