AT&T MERLIN LEGEND Release 4.0 Feature Reference page 459

Feature Reference
Letters G through Z
G
K
O
S
W
Call Buttons
Figure 39. QCC Button Assignments
Button
Call
Start
Source
Destination
Release
Cancel
Join
Handset/
Headset
Mute
Fixed Feature Buttons
H
Position
Call 5
Busy
L
Send/Remove
Call 4
Message
Handset/ P
Headset
Call 3
Mute
T
Call 2 Source
X
Call 1 Start
Description
Five Call buttons are used for answering incoming calls and making
inside and outside calls. Call buttons are set for Immediate Ring. The
fifth Call button on a QCC can be programmed to send Voice Announce
calls to other extensions if Voice Announce for QCCs is turned on. The
receiving station must be able to handle Voice Announce calls,
otherwise the call will ring at the receiving extension.
Initiates directing of a call by putting a caller on hold at the Source
button and providing inside dial tone to the QCC operator.
Reconnects the QCC operator to the source and puts the destination on
hold while the call is split.
Reconnects the QCC operator to the destination and puts the source on
hold while the call is split.
Releases the QCC operator from a call and/or completes call direction,
making the operator available for another call.
Cancels directing of a call and reconnects the QCC operator with the
caller (source). If the QCC operator is already connected to the source
(destination is on hold), pressing this button has no effect.
Connects all three parties—source, destination, and QCC operator—in
a three-way conference on one Call button.
Turns the handset or headset microphone off or on. When the
microphone is off, the QCC operator can speak with another person
without being heard by the caller. The red LED next to the button is on
when the headset or handset microphone is off, and off when the
headset or handset microphone is on.
I J
Forced
Alarm
Release
M N
Pool
Night
Service Status
Q R
Headset Headset
Status Auto Ans
U V
Destination Join
Y Z
Release Cancel
Queued Call Console
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