AT&T MERLIN LEGEND Release 4.0 Feature Reference page 475

Feature Reference
Paging
Park
Personal Lines
Pickup
Pools
Privacy
Recall
Reminder Service
A QCC cannot make or receive voice-announced inside calls
(speakerphone calls to an individual extension). A QCC cannot be a
member of a speakerphone paging group. A QCC operator can use
a loudspeaker paging system only by selecting the feature from the
display and can use the Group Paging feature by selecting a Call
button and pressing the DSS button or dialing the extension for the
paging group.
Eight park dial codes are automatically reserved for parking calls
from a QCC. The factory-set extension numbers are 881–888. To
assign the park zones to a DSS connected to a QCC, the extension
numbers must be in the range programmed for the Page buttons.
A QCC operator with a DSS parks a call by pressing the DSS button
for the park zone or by pressing the Start button and then the DSS
button. The call is automatically parked (the operator does not need
to press the Release button). A QCC operator without a DSS cannot
park calls.
To pick up a parked call, the QCC operator presses the Feature
button and selects
PickUp
number for the telephone or park zone where the call is parked.
Calls parked by QCC operators can be programmed to return to the
QCC operator who parked the calls and/or to another QCC operator.
Returning parked calls are also assigned a QCC queue priority level
(the factory setting is 4). With message center operation, a call
parked by a QCC operator can be returned to the message center
position.
Personal lines cannot be assigned to a QCC.
A QCC can be a member of a Pickup group. QCC operators can only
use Individual Pickup and Group Pickup by selecting them from the
display.
Individual Pickup
Home screen on QCCs.
Pool buttons cannot be assigned to a QCC, but a QCC operator can
select pools to make outgoing calls by pressing a Call button and
dialing the ARS or pool dial-out code. A QCC operator can be
assigned to receive calls on trunks assigned to pools.
A Pool Status button is assigned as a fixed-feature button on a QCC
and provides the QCC operator with the status of all the trunk pools
(a maximum of 11). The QCC operator presses the Inspct button,
followed by the Pool Status button, and the busy or available status
of trunk pools is shown on the display.
A QCC operator cannot use Privacy.
A Recall button cannot be programmed on a QCC.
Reminder service cannot be used on a QCC.
from the display, then dials the extension
and are included on the
Group Pickup
Queued Call Console
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