AT&T MERLIN LEGEND Release 4.0 Feature Reference page 383

Feature Reference
Calls parked by QCC operators can be programmed to return to the QCC
queue or can be assigned to the QCC operator who parked the calls and/or to
another QCC operator. Returning parked calls are assigned a QCC priority level
(the factory setting is 4) by using the Returning Call Type setting. A QCC
operator can return a parked call to the message center position.
To pick up a parked call, the QCC operator selects
dials the extension number for the telephone or park zone where the call is
parked.
Other Multiline Telephones
Multiline telephone users park calls at their own extension numbers by pressing
programmed Park buttons. On an MLX display telephone, a user can press the
Feature button and select
If a user pages another person, the extension number for the telephone or park
zone should be provided as part of the call announcement.
A multiline telephone user can also park calls by pressing the Transfer button,
dialing his or her own extension number (the user hears a busy tone), and then
pressing the Transfer button again to complete the transfer. The call is
automatically parked when the transfer is completed.
To pick up a parked call, press a programmed Pickup button or press the
Feature button, dial , and then dial the extension number for the telephone or
park zone where the call is parked. MLX telephone users can also press the
Feature button and select the feature from the display.
Single-Line Telephones
To park a call, a single-line telephone user presses and releases the Recall or
Flash button or switchhook and dials his or her own extension. The user hears a
busy tone and the call is parked.
NOTE:
If a single-line telephone with a positive or timed disconnect is used, for
example, the AT&T model 2500YMGL or 2500MMGK, pressing the switchhook
disconnects the call. With this type of telephone, the Recall or Flash button
must be used to park a call instead of the switchhook.
To pick up a parked call, the single-line user lifts the handset and (while
listening to inside dial tone) dials
telephone or park zone where the call is parked.
from the display.
and the extension number for the
from the display and
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Park