AT&T MERLIN LEGEND Release 4.0 Feature Reference page 239

Feature Reference
Description
Extension Status can be used by an operator or a calling group or Call
Management System (CMS) supervisor with a Direct-Line Console (DLC).
Extension Status allows the operator or supervisor to use the LEDs on a DLC to
monitor the status of extensions differently from the standard call-handling
status of available, busy, and Do Not Disturb. (For more information about
calling groups, see "Group Calling.") The red LEDs next to DSS buttons or the
green LEDs next to Auto Dial buttons programmed with extension numbers are
on, off, or flashing, depending on the extension's status. The two modes for
Extension Status that can be selected during system programming and the
status indicated by the LEDs are as follows:
Hotel. Employees at the front desk at a hotel or motel can use Extension
Status to monitor room availability and restrict the telephones when the
rooms are not occupied. Table 18 shows Extension Status 0, 1, and 2 for
Hotel mode and the associated LED status for each.
Hotel mode allows different meanings to be assigned to extension
statuses. The system restricts or unrestricts telephones based on the
meaning assigned.
Calling Group/CMS. A calling group or CMS supervisor can use
Extension Status to monitor the availability of agents who can take calls
directed to the calling group. Table 19 shows Extension Status 0, 1, and
2 for the Calling Group/CMS mode and the associated LED status for
each.
Table 18. Extension Status for Hotel Mode
Extension Status LED Status
0 Off
1 Flashing
2 On
Meaning
Room is occupied and telephone is in regular
call-handling state.
Room is unoccupied and ready for cleaning; outside
calls cannot be made from the telephone.
Room is vacant and outside calls cannot be made
from the telephone.
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Extension Status