AT&T MERLIN LEGEND Release 4.0 Feature Reference page 291

Feature Reference
Coverage
Digital Data Calls
Directories
Disallowed Lists
Display
Group Calling
Headset Options
Inspect
Multi-Function
Module
Paging
Park
Coverage calls answered by any type of receiver can be put on hold.
The hold timer or operator hold timer applies to a coverage call on hold.
In Release 2.1 and later, a call that has been put on hold on a Cover
button can be picked up by a user who has a personal line for the call.
When the call is picked up, the green light next to the personal line
lights steady; however, the call is still on hold at the coverage receiver's
telephone. Therefore, the user who picked up the held call cannot
transfer the call. In order to transfer a call on hold at a Cover button, use
Pickup instead of picking up on a personal line button.
Data calls cannot be put on hold.
The Hold button is used to enter the Pause special character in a
telephone number programmed as a System Directory, Extension
Directory, or Personal Directory listing.
The Hold button is used to enter a wild card character in a Disallowed
List entry.
When a call is first put on hold, the display on an MLX telephone briefly
shows . This message reappears each time the hold timer
expires.
On a QCC only, when a held call returns to the queue after the second
hold reminder, the call is identified by call type and by the name and
extension number of the operator who put it on hold. The second line of
the QCC display also shows the caller information.
A calling group member who has put a call on hold is considered
unavailable for incoming calls. A user waiting in the calling group queue
cannot put the call on hold.
Headset Auto Answer is automatically turned off when an MLX
telephone user puts a call on hold.
If the user presses the Hold button while in Inspect mode, Inspect is
canceled. The system puts the active call (if there is one) on hold.
A single-line telephone connected to an MFM cannot put a call on hold
because the MFM cannot send a switchhook flash.
A speakerphone paging call can be put on hold only by the originator.
However, when an SA or ICOM Voice button is used to make an inside
voice-announced call, either the originator or the person being called
can put the call on hold.
When a user or operator parks a call received on a personal line button
and it is picked up at another extension and then put on hold, other
users who share the personal line cannot press the line button and pick
up the call.
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Hold