AT&T MERLIN LEGEND Release 4.0 Feature Reference page 364

Feature Reference
Table 27. Call Types and Transfer Audible
Type of Caller
Outside caller who directly
dialed calling group that has
a delay announcement
device*
Outside caller who directly
dialed a calling group that
does not have a delay
announcement device
Outside caller transferred to
a calling group that has a
delay announcement device
Outside caller transferred to
calling group that does not
have a delay announcement
device
Outside caller whose call is
parked by telephone user or
operator †
Outside call that is
camped-on to an extension †
Outside caller transferred
with consultation to an
extension other than a
calling group's*
Outside caller transferred
without consultation to an
extension other than a
calling group's*
Inside caller*
† If the Park Return Timer or the Camp-On Return Interval expires before the parked or
camped-on call is answered, the call returns to the extension that parked or camped
on the call and the outside caller continues to hear Music On Hold until the call is
picked up.
* This operation has not changed from Release 1.0 or Release 2.0.
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Music On Hold
Music On Hold Programmed as
Transfer Audible
Ringing before announcement
plays; MOH after announcement
plays until call leaves the queue
and is delivered to an agent;
ringing until agent answers
Ringing until agent answers
MOH (both before and after
announcement plays) until call
leaves the queue and is delivered
to an agent; ringing until agent
answers
MOH until call leaves the queue
and is delivered to an agent;
ringing until agent answers
MOH until call is picked up
MOH until call is answered
MOH (during consultation part of
transfer) until transfer is
completed; ringing until call is
answered.
Manual Completion. MOH during
dialing of destination, then ringing.
Automatic Completion. Ringing.
Ringing or special ringing
Ringback Programmed as
Transfer Audible with No
MOH port
Special ringing after
announcement plays until call
leaves the queue and is delivered
to an agent; ringing until agent
answers
Ringing until agent answers
Special ringing (both before and
after announcement plays) until
call leaves the queue and is
delivered to an agent; ringing until
agent answers
Special ringing until call leaves the
queue and is delivered to an
agent; ringing until agent answers
Ringing until call is picked up
Ringing until call is answered
Ringing until call is answered
Manual Completion. Ringing until
call is answered.
Automatic Completion. Ringing
until call is answered.
Ringing or special ringing