AT&T MERLIN LEGEND Release 4.0 Feature Reference page 144

Feature Reference
Table 6. Calls Eligible and Calls Ineligible for Coverage
Call Rings on...
SA or ICOM buttons programmed for Immediate or Delay Ring
Inside calls
DID trunk calls
Inside or outside transferred calls
Calls forwarded from another extension
Calls on Shared SA buttons
Calls on Cover buttons
Voice-announced calls
Transfer Return calls
Returning parked calls
Reminder service calls
Personal line buttons programmed for Immediate or
Delay Ring
Sender is principal user
Someone else is principal user
No principal user is assigned
Pool buttons programmed for Immediate or Delay Ring
Any button programmed for No Ring
NOTES:
1. In Release 2.0 and later, when a coverage receiver calls a coverage sender,
the call can be sent to coverage. If a receiver calls a sender for whom he or
she is covering and the sender is busy or unavailable, the call proceeds to
other points of coverage. It does not come back to the receiver who
originated the call.
In Release 1.0 or Release 1.1, a call from a receiver to a sender is not sent to
coverage.
2. If a sender sets the Ring Timing option for No Ring on any personal line,
Pool, SA, or ICOM buttons, calls arriving on those buttons do not go to
coverage.
Interaction of Individual and Group Coverage
Group Coverage can be used alone or with Primary and/or Secondary Individual
Coverage. When both Individual Coverage and Group Coverage are used, the
interactions between them follow this principle: If possible, a caller should
always get personal attention from someone with a Cover button for the
sender—first an Individual Coverage receiver, then a multiline telephone with a
Group Cover button. In these cases, the receiver can answer with the names of
the individual or group for whom he or she is covering. Only when these types of
144
Coverage
Ineligible
Eligible