AT&T MERLIN LEGEND Release 4.0 Feature Reference page 471

Feature Reference
Conference
continued
Coverage
Direct Voice Mail
When a QCC operator arranges a 3-participant conference (the QCC
operator and two other participants) and then presses the Release
button or hangs up, the QCC operator is released from the call and
the other two participants remain connected. If the QCC operator
arranges a 4- or 5-participant conference, the Release button is
ignored and has no effect. If the QCC operator hangs up or presses
the Hold button, the QCC operator is released and the remaining
conference participants remain connected. The Forced Release
button disconnects all parties from the call.
An individual QCC operator cannot be a sender or receiver for
Individual or Group Coverage. However, the QCC queue can be a
receiver for up to 30 coverage groups when the system manager
assigns one or more QCC operators to receive the calls. The QCC
queue can be assigned as a receiver in addition to multiline
telephones programmed with Group Cover buttons; however, the
QCC queue is not counted in the 8-receiver maximum for each
coverage group. The QCC queue priority and the individual QCC
operator to receive Group Coverage calls are set independently for
each group.
If Group Cover buttons are programmed for a coverage group in
addition to the QCC queue and all QCC operators are in the
position-busy state, a Group Coverage call does not go to the
backup calling group.
When the QCC queue is programmed as a receiver for a coverage
group and a personal line on a coverage group member's extension
is also programmed to ring into the QCC queue, calls received on
that personal line are not sent to the queue as coverage calls.
However, calls received on the personal line can be sent to multiline
telephone group coverage receivers.
When the QCC queue is programmed as a receiver for a coverage
group and a call transferred to a group member is not answered, the
call returns to the queue as a transfer return if the QCC return ring
interval is shorter than the coverage delay interval. If the QCC return
ring interval is longer than the coverage delay interval, the call
returns to the QCC queue as a Group Coverage call.
The Direct Voice Mail button is factory-assigned on DSSs connected
to QCCs.
Queued Call Console
471