AT&T MERLIN LEGEND Release 4.0 Feature Reference page 461

Feature Reference
Button
Pool Status
Forced Release
Each QCC can have one or two DSSs attached. The QCC operator can use the
buttons during call handling, for example, to direct a call, make an inside call,
park a call, or to see the availability of an extension. See "Direct Station
Selector: MLX" for detailed information on the use of the DSS.
QCC Options
The following options are assigned through system programming and are
available only for QCCs:
Trunk Routing
The factory setting does not assign trunks to any QCC. Calls received on each
trunk can be programmed to ring on one or more individual QCCs.
When a QCC receiving calls is in the position-busy state, any incoming calls
(except for calls directed to that console's extension and forwarded calls) are
directed to other available QCCs that are programmed to receive calls on the
trunk. If no QCC position is programmed to receive the call, the call is directed
to any available QCC regardless of whether it normally receives such calls.
When all QCC operators are in the position-busy state, calls received on trunks
(including calls currently waiting in the queue) are sent to the programmed
backup calling group.
In addition to specifying the trunks that ring on each QCC, a priority can be
specified for each trunk. See "QCC Queue Priority" later in this section.
Personal line and Pool buttons cannot be assigned to a QCC.
DID trunks, dial-in tie trunks, or dedicated remote access trunks cannot be
programmed to ring into the QCC queue, although calls on these trunks can be
assigned to ring at a QCC operator's extension, as described later in this
section.
Trunks assigned to ring into the QCC queue can also be assigned as personal
lines on one or more telephones.
Description
Provides the QCC operator with information on the status of all trunk
pools. The QCC operator presses the Inspct button, then the Pool
Status button, and the busy or available status of trunk pools is
shown on the display. The information includes the number of trunks
and the number of busy trunks in each pool.
Disconnects the QCC from an active call and makes the operator
available to receive another call. If the QCC has a split call, this
button disconnects the operator and both halves of the call.
Queued Call Console
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