AT&T MERLIN LEGEND Release 4.0 Feature Reference page 263

Feature Reference
At a Glance - Continued
Maximums
Calling groups
Telephones for each group
Calling groups for each
telephone
Calling groups for each
trunk
Delay announcement
devices for each system
Message-waiting receivers
for each calling group
Overflow Threshold
Number based
Time based
Calls-In-Queue Alarm
External Alerts for each
group
Overflow Receivers for each
group
Factory Settings
Calling group extension
numbers
Extension Status
Hunt Type
Group Type
For additional information about calling group activities, see "Extension Status."
Description
Group Calling is used to direct incoming calls to a specific group of telephones
(a calling group ). A calling group is a team of individuals who answer and
handle the same kinds of calls, for example, high-volume work groups such as
sales, service, marketing, repair, and technical support. Also, fax machines that
receive a large number of fax messages can be placed in a calling group to
allow multiple calls to be sent.
Through Group Calling, all members in the calling group are assigned to a
single extension number. Specific trunks can be assigned to ring directly into
the calling group so that outside callers can dial a published telephone number
to reach the group, bypassing the operator.
32
20
1
1
32 (one for each group, can be shared among groups)
1 (can be shared among groups)
1 call (range 1–99 calls)
0 (0–900 sec)
1 call (range 1–99 calls)
1
1 (can be shared among groups)
770–791, 7920–7929
Calling Group/CMS
Circular
Auto Logout
263
Group Calling