AT&T MERLIN LEGEND Release 4.0 Feature Reference page 469

Feature Reference
Mode Differences
QCCs are only available in Hybrid/PBX mode.
Telephone Differences
Direct-Line Consoles
Both DLCs and QCCs can be assigned in Hybrid/PBX mode. The maximum
combined number of operator positions is eight. No more than four can be
QCCs.
In a system with both DLC and QCC positions, the primary QCC operator
position must be a QCC.
All Dial 0 calls are directed to the QCC queue and do not ring at any DLC
positions.
Feature Interactions
Account Code
Entry
Alarm
Authorization
Codes
Auto Answer All
and Auto Answer
Intercom
Auto Dial
Automatic Line
Selection
A QCC operator can use Account Code Entry only by selecting the
feature from the display, not by using the feature code. Normally,
account codes cannot be entered when a Group Coverage call is
answered at a Cover button programmed on a multiline telephone.
However, when the QCC queue is programmed as the receiver for a
coverage group, the QCC operator can enter account codes and the
account code appears on the Station Message Detail Recording
(SMDR) printout. This is because Cover buttons are not required
when the QCC queue is programmed as a receiver for a coverage
group.
An Alarm button is assigned as a fixed feature on the QCC.
QCCs cannot have authorization codes, and the Authorization Code
feature cannot be used from a QCC.
Auto Answer All and Auto Answer Intercom cannot be assigned to a
QCC.
Auto Dial buttons cannot be programmed on a QCC. For one-touch
dialing of extensions, the QCC operator can use the buttons on a
DSS or select from the Extension Directory. In addition, the QCC
operator can use the System Directory and Personal Directory for
one-touch dialing of outside numbers.
Automatic Line Selection on a QCC is a fixed sequence that starts at
the lowest Call button and moves upward. The sequence cannot be
changed.
Queued Call Console
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