AT&T MERLIN LEGEND Release 4.0 Feature Reference page 476

Feature Reference
Remote Access
Ringing/Idle Line
Preference
Ringing Options
Saved Number
Dial
Signaling
Speed Dial
SMDR
System Access/
Intercom Buttons
System
Renumbering
476
Queued Call Console
If a remote caller uses a rotary phone and the system does not
require a barrier code, the call, after it times out, is sent to a QCC that
is assigned as a backup station.
One or more QCC operators can be assigned to receive calls on
trunks programmed for shared remote access. Calls received on
trunks specified for shared remote access receive remote access
treatment only when all QCC operators who are assigned to receive
calls on shared remote access trunks turn on Night Service. If Night
Service is turned off by one or more QCC operators assigned to
receive the calls, calls ring in to the QCC queue normally and do not
receive remote access treatment.
Ringing/Idle Line Preference is turned on and cannot be turned off on
a QCC.
Personalized Ringing cannot be programmed on a QCC, nor can
ringing options be adjusted on a QCC. The Call buttons are fixed to
Immediate Ring. A QCC only receives two types of distinctive ringing:
one ring for an inside call and two rings for an outside call. A QCC
does not receive the three rings that indicate a returning transferred
call.
Saved Number Dial cannot be used on a QCC.
Notify and Signaling buttons cannot be used on a QCC. However,
pressing a DSS button sends a signal to the extension associated
with the DSS button in the following instances:
The QCC operator is timed out from dial tone on a Call button or
has pressed the Forced Release button while listening to dial
tone on a Call button.
The QCC operator, in a split condition, pressed the Source
button after contacting the destination but did not connect both
parties by using the Join button. If the operator presses a DSS
button, a manual signal is sent to the destination extension.
Personal Speed Dial and System Speed Dial cannot be used to dial
numbers on a QCC. The Directory features are used instead.
When a QCC operator arranges a 3-party conference (the operator
and two other participants) and presses the Release button, the
operator is released from the call and the other two participants
remain connected. Although this process is similar to directing a call,
the QCC operator's extension remains on the SMDR record.
SA buttons are not assigned on a QCC. The QCC operator uses Call
buttons to make and receive inside and outside calls.
The Listed Directory Number (the extension number for the QCC
queue) can be renumbered. The factory-set extension is 800.