AT&T MERLIN LEGEND Release 4.0 Feature Reference page 394

Feature Reference
that if more than one call is ringing or on hold, the first call received is the one
picked up.
Table 28. Types of Call Pickup
Individual Extension
Inside ringing
Inside held
Parked
Outside ringing
Outside held
Individual Pickup
Individual Pickup can be used in the following ways:
Extension Pickup. From the display, select
extension number of the call to be picked up. Alternatively, a
programmed Individual Extension Pickup button can be set to pick up
calls on one specific extension. If that extension has more than one call,
the first call sent to the extension is picked up. To pick up a call parked
by the operator, select
Individual Extension Pickup button; then dial the park zone.
Line Pickup. From the display, select
(801–880) to select a specific outside line from which to pick up a ringing
or held call. Alternatively, a programmed Individual Line Pickup button
can be set to pick up calls on one specific line. Line Pickup can also be
used to make announcements through the loudspeaker paging system.
General Pickup. Multiline telephone users can program a
general-purpose Pickup button to pick up calls on either extensions or
lines with the same button. When a general Pickup button is used, enter
the line or extension number for the call to be picked up every time the
button is used.
Group Pickup
Group Pickup is used to answer a ringing call for any member of the group by
dialing the Group Pickup code or pressing a programmed Group Pickup button.
It is not necessary to know the extension number or line number of the ringing
call. The system automatically connects to an inside or outside call that is
ringing at a telephone assigned to the group.
A telephone cannot be assigned to more than one Pickup group.
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Pickup
Individual Line Individual General
Outside ringing Inside ringing
Outside held Inside held
Outside ringing
Outside held
Group
Inside ringing
Outside ringing
and then dial the
from the display or press the programmed
, then dial the line number