AT&T MERLIN LEGEND Release 4.0 Feature Reference page 569

Feature Reference
a timed flash plus the code expected by the host. The fixed button has no effect
when pressed during an intercom call within the communications system.
(Inside transfers are made using trunk-to-trunk transfer on prime lines.) If use of
the communications system's Transfer feature is also desired (to lower traffic on
prime lines, for example), it must be programmed on an available line button on
each multiline telephone through extension programming or centralized
telephone programming, and then can only be used when transferring within the
local system. (This option is not available in Hybrid/PBX or Key mode.) One-
Touch Hold is the factory setting in Behind Switch mode. The selection of One-
Touch Transfer is not blocked in system programming, but the setting is always
One-Touch Hold regardless of which option is chosen.
In Behind Switch Mode, the Transfer Return Time and Type of Transfer options
apply only to inside transfers (Intercom/SA calls made within the
communications system), in which the caller, the transfer originator, and the
transfer destination are all system extensions.
Telephone Differences
Queued Call Consoles
The QCC operator uses the Start and Release buttons or a DSS button to
transfer calls. However, pressing the Transfer button on a QCC is the same as
pressing the Start button.
A QCC operator cannot make or receive voice-announced transfers.
When a QCC operator uses the Start and Release buttons to transfer a call, the
QCC return ring interval applies for transfer return timing instead of the transfer
return time. The QCC return ring interval is the number of rings (1–15) before an
unanswered extended call returns to the QCC queue. See "Queued Call
Console" for additional details.
Single-Line Telephones
The One-Touch Transfer option does not apply to single-line telephones.
Single-line telephone users cannot make voice-announced transfers. A single-
line telephone user cannot transfer an outside call to an outside number. If the
user tries to complete a trunk-to-trunk transfer, the caller remains on hold for
transfer and the transfer destination is disconnected. In Release 3.1 and later
systems, a single line telephone is blocked from making trunk-to-trunk transfers
even if it is programmed as allowed.
To make a transfer with consultation, the single-line telephone user presses and
releases the Recall or Flash button or switchhook. The call is put on hold. The
user then dials the destination extension. After consultation, the user hangs up
and the call is transferred. If the transfer cannot be made, the user presses and
releases the Recall or Flash button or switchhook to return to the caller. To
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Transfer