AT&T MERLIN LEGEND Release 4.0 Feature Reference page 572

Feature Reference
Direct Station
Selector
Display
Do Not Disturb
Forced Account
Code Entry
572
Transfer
DSS buttons can be used to transfer outside calls using One-Touch
Hold only by a DLC operator; a QCC operator cannot use this feature.
When One-Touch Hold is programmed, if a DLC operator presses a
DSS button with an inside caller on the line or, in Hybrid/PBX mode, with
an outside caller on an SA button, the call is not put on hold. A beep is
sent to the extension instead.
When One-Touch Transfer (with either Automatic Completion or Manual
Completion) is programmed, and the system operator presses a DSS
button while a caller is on the line with no SA or ICOM button is
available to transfer the call, the call does not go on hold. If the operator
hangs up, the caller is disconnected.
When an MLX display telephone user presses the Transfer button, the
display prompts the user to dial the extension number and shows the
digits as they are dialed. When dialing is completed, the display shows
the name of the person at the destination extension, if labels are
programmed.
Transfer return calls are identified by call type and by the name and
extension number to which the call was transferred. The second line of
the display also shows the caller information. When an MLX display
telephone user receives a transferred call, the display shows the type of
call and the caller information on Line 1. When an inside call is being
transferred, the display shows the extension number or trunk number.
When an outside call is being transferred the line the call came in on or the
caller's telephone number, if automatic number identification (ANI) or Caller
ID is available, is shown. The transfer originator is shown on Line 2.
When an MLX display telephone user makes a voice-announced
transfer, the display on his or her telephone shows
the transfer is completed, the user's display shows
When an MLX display telephone user does not complete a transfer (for
example, because Do Not Disturb is on at the destination extension),
the call returns to the originator's telephone and call information is
displayed. The reason for the incomplete transfer is not indicated.
If a call is transferred to an extension that has Do Not Disturb on and
that has neither forwarding on nor coverage receivers, the call returns to
the transfer originator immediately. If there are coverage receivers, the
transfer returns to the originator after the transfer return time expires.
When a call is transferred, the destination extension cannot enter an
account code or overwrite the account code entered at the originating
telephone.
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