AT&T MERLIN LEGEND Release 4.0 Feature Reference page 457

Feature Reference
The active call, or source , automatically goes on hold at the Source button (the
green LED next to the Source button flashes). An outside caller hears Music On
Hold, if programmed, or silence. An inside caller hears silence.
The QCC operator hears a dial tone on the same Call button where the call had
been active. The operator can use the dialpad, a Directory feature, or a DSS
button to dial another extension or an outside number. This second half of the
call is the destination .
The QCC display shows that the call is split. Once the destination has
answered, the operator can press the appropriate button (Source or
Destination) to speak with the party on either half of the split call. The operator
can go back and forth between the source and destination as many times as
necessary. The operator connects the two halves of the split call by pressing
one of the following buttons:
Join connects all three parties—source, destination, and operator—in a
3-way conference on the original Call button.
Release connects the source and destination and removes the call from
the QCC. The operator is now available to receive another call from the
queue. Only one split call can be active at any given time on a QCC.
A DSS button does one of two things, depending on how extended call
completion is programmed for the system:
With manual completion , the call is split automatically. When the operator
presses a DSS button, the active call (the source) goes on hold at the
Source button and the extension represented by the DSS button (the
destination) is dialed. Once the destination user answers, the operator
can press the Source or Destination button to talk to one party at a time
(automatically putting the other on hold) or press the Release or Join
button to connect the parties to each other.
With automatic completion , the extension is dialed automatically and the
call is released from the console. The effect is the same as if the operator
had split the call, dialed an extension, and then pressed Release to join
the source and destination and remove the call from the console.
NOTE:
When the system is programmed for automatic completion, the operator can still
split and complete the call manually by pressing the Start button, then using the
dialpad or a Directory feature to dial the destination, and pressing the Release
or Join button. In this situation, the operator cannot use a DSS button to dial,
because automatic completion takes over and releases the console.
Queued Call Console
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