AT&T MERLIN LEGEND Release 4.0 Feature Reference page 574

Feature Reference
Messaging
Microphone Disable
Multi-Function
Module
Music On Hold
Paging
Park
Pickup
Primary Rate
Interface
574
Transfer
A nondisplay telephone user who uses Leave Message to send a
message while a transfer is in progress cannot determine who received
the message.
For example, suppose that Extension A calls Extension B, and
Extension B transfers the call to Extension C. If Extension A sends a
message before the transfer is completed, Extension B receives the
message. If Extension A sends a message after Extension B completes
the transfer, Extension C receives the message, even if Extension C
does not answer and the call is ringing at Extension B as a transfer
return.
If an inside call is transferred to a telephone with a posted message,
only the display telephone user who transfers the call sees the
message. The original caller does not see the posted message even
after the transfer is completed.
If a call is transferred to an extension programmed for a fax machine,
the message indication is not sent to the fax message-waiting receiver,
regardless of the amount of time programmed for the fax message-
waiting threshold.
A call to a user whose microphone is disabled can be transferred with a
voice announcement, but the user must lift the handset to talk.
Calls cannot be transferred from an MFM because the MFM cannot
send a switchhook flash.
An outside caller hears Music On Hold if it is programmed as the
transfer audible. Music is played only before the transfer is completed
by the originating extension. The caller hears music when the Transfer
button is pressed and while the destination extension is being dialed.
When the transfer originator presses the Transfer button a second time
or hangs up, the caller hears ringback.
Calls cannot be transferred to paging groups or the loudspeaker
paging extension.
A user can park calls by pressing the Transfer button and dialing his or
her own extension. A DLC operator can also press the Transfer button
and dial a system operator park zone extension. When either of these
methods are used, the transfer must be completed by pressing the
Transfer button or hanging up. This method cannot be used by QCC
operators.
A transferred call can be answered by using Pickup.
If a call comes in over a PRI facility where ANI is available, the caller's
telephone number is shown on Line 1 of the first screen when the call is
transferred. The extension that initiated the transfer is shown on Line 1
of the second screen.