AT&T MERLIN LEGEND Release 4.0 Feature Reference page 154

Feature Reference
Assign Shared SA buttons for the phantom extension to the real
extension (for example, assign Shared SA buttons for 214 to 114), and
remove all but one SA button for the real extension. (You may want to
make this a No Ring button and move it to a virtual button that is not
actually on the physical telephone. This conserves buttons and prevents
accidental calls to 114 from ringing at the extension.)
Assign extension (114) to coverage group 1. Assign coverage group 1 to
calling group 770 (Voice Mail).
Figure 11. Phantom Extensions
With the phantom extensions coverage configuration, a caller dials the DID
number (for example, 555-5214). Extension 114 rings several times on a Shared
SA button. If the call is not answered, it is covered by an operator (display
shows
leave a message. The operator transfers the caller to the extension's voice mail
(Extension 114) using Direct Voice Mail. The caller leaves a message for the
extension, and the Message light goes on.
NOTE:
A user can give out a regular telephone number (555-5214) and a voice mail
number (555-5114). This way, callers can leave a message without ringing the
telephone. This is necessary to receive messages outside of office hours.
Callers cannot leave messages after hours unless they know the second DID
number.
154
Coverage
Call comes in
for ext 214.
Rings at ext 114
on Shared SA.
Ext 214 Covers
to Operator
Operator
answers
Operator transfers
directly to 114's
Voice Mail.
). The operator answers the call and the caller asks to