AT&T MERLIN LEGEND Release 4.0 Feature Reference page 151

Feature Reference
Primary Coverage
If eight or fewer extensions require coverage to the system operator, use
delayed Primary Coverage or Secondary Coverage to allow calls to be covered
by the operator. When a caller dials the user's number, the call is covered by
the operator, and the operator can then send the call to voice mail using the
Direct Voice Mail feature. If the operator does not answer, the call may or may
not go to coverage, depending on the status of the user's Coverage VMS Off
button. If the Coverage VMS Off button is not selected (the light is off), the call
goes to voice mail, if the Coverage VMS Off button is selected (the light is on),
the call continues to ring at the extension.
To set up Primary Coverage to the operator before going to voice mail, do the
following:
Assign an extension to a coverage group. Assign the coverage group to
calling group 770 (Voice Mail).
Program a Primary Cover button for the extension on the operator's
Direct-Line Console (cannot be a QCC). Program it for Delay Ring.
If you want to keep calls from going to voice mail when the operator does
not pick up, program a Coverage VMS Off button on the extension.
Figure 9. Primary Coverage
Call comes in
for ext 12.
Rings at ext
12
Covers to Operator
Operator answers
Goes to Operator
Voice Mail if transfers
Coverage directly to
VMS Off is voice mail.
not activated
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Coverage