AT&T MERLIN LEGEND Release 4.0 Feature Reference page 286

Feature Reference
Hold
At a Glance
Users Affected
Reports Affected
Mode
Telephones
Feature Codes
Hold
Hold Release
System Programming
Factory Settings
Hold Disconnect Interval
DLC Operator Automatic
Hold
Operator Hold Timer
Hold Timer for Users
QCC Hold Return
QCC Hold Release
Description
Hold allows a user to leave a call temporarily in order to perform some other
function, such as take another call, look up information, or activate a feature.
When a user, except for a Queued Call Console (QCC) operator, puts an
outside call on hold, the green LED next to the line button flashes at a faster rate
to distinguish the call from calls put on hold by other users.
286
Hold
Telephone users, operators
Operator Information, System Information
All
All
Change hold disconnect interval:
• More
Enable or disable DLC operator Automatic Hold for all DLC
operators:
•
Change operator hold timer for all DLC and QCC operators:
•
Specify whether calls on hold return to QCC queue after
operator hold timer has expired twice:
•
Select Automatic Hold or Automatic Release for all QCC
operators:
•
Long (450 ms)
Disabled
60 sec (range 10–255 sec)
60 sec (fixed)
Remain on Hold
Automatic Release