AT&T MERLIN LEGEND Release 4.0 Feature Reference page 458

Feature Reference
QCC Features
The MLX-20L telephone is the only telephone that can be assigned as a QCC. A
QCC operator cannot use feature codes to activate features. Only the features
that can be selected from the display or assigned permanently as buttons on
the console can be used. To simplify call handling, the Home screen includes
features used often by a QCC operator. The features available on the Home
screen depend on the status of the call in progress, as shown in Table 35.
Table 35. Features Available at Call Progress Stages
Call Progress
Inactive or inside dial
tone
Reached busy
extension
Ringing at, or
connected to
extension
Connected to an
outside line
The 7-line, 24-character display also provides the QCC operator with
descriptive information about incoming and outgoing calls. This information
includes extension numbers and any programmed labels (such as names),
trunk identifiers, reasons for call return and redirection, and the number of
unanswered calls waiting in the queue. See "Display" for details on call
information displays.
The QCC is automatically assigned the buttons shown in Figure 39. These
assignments cannot be changed or reprogrammed. Each of these buttons is
described following Figure 39.
458
Queued Call Console
Feature Displayed
Group Pickup
Pickup
Loudspeaker Page
Account Code Entry
Follow Me
Cancel Follow Me
Barge-In
Leave Message
Camp On
Barge-In
Leave Message
Camp On
Camp-On
Account Code
Follow Me
Cancel Follow Me
Display Appearance
Pickup Grp
Pickup
Loudspkr Pg
AccountCode
Follow Me
CanclFollow
Barge In
Leave Msg
Camp On
Leave Msg
Barge In
Camp On
Camp On
AccountCode
Follow Me
CanclFollow