AT&T MERLIN LEGEND Release 4.0 Feature Reference page 465

Feature Reference
When Automatic Release is programmed and the QCC operator tries to direct a
call to an invalid extension (such as a paging group), the display shows
Cannot Release
NOTES:
1. This message also appears immediately if the QCC operator presses the
DSS button for Automatic Route Selection (ARS) or a pool dial-out code. The
QCC operator can, however, dial the outside telephone number and release
the call manually, even though
display.
2. The QCC operator cannot use Camp-On when Automatic Release is
programmed and she or he presses a DSS button for call direction.
Message Center Operation
The Message Center Operation setting is useful for sending these types of calls
to a specific QCC. Message Center Operation designates one or more QCC
positions to function as message centers to receive the following types of calls:
QCC operator returning calls (returning transferred, parked, held, and
camped-on calls)
Group Coverage calls
Calls to unassigned (invalid) extensions received on DID or dial-in tie
trunks or made by remote access users
The factory setting is that no message center position is assigned and that
returning calls are returned to the originating operator position (the initiator),
which, by definition, is a QCC queue (when the system has QCCs). Group
Coverage calls are not programmed to ring at any specific QCC operator
position. When a message center is programmed, these calls are directed to the
message center position. The QCC queue can be programmed so that other
QCC operator positions can receive Group Coverage calls, calls to unassigned
extensions, and returning calls. If the factory setting remains unchanged (where
returning calls are sent to the originating operator position), returning calls are
sent to the programmed message center instead of the originating operator. If,
however, this factory setting is changed so that calls are sent to the QCC queue
instead of the originating operator, returned calls are sent to either destination—
the QCC queue or the programmed message center.
The QCC operator position programmed as the message center position can
also receive other call types by assigning the position as a QCC operator to
receive the call type.
.
Denied: Cannot Release
Denied:
is shown on the
Queued Call Console
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