AT&T MERLIN LEGEND Release 4.0 Feature Reference page 384

Feature Reference
Feature Interactions
Auto Dial
Callback
Conference
Coverage
Digital Data Calls
Direct Station
Selector
Display
Forward and
Follow Me
Group Calling
384
Park
An operator can program park zones on inside Auto Dial buttons. An
inside Auto Dial button can also be programmed with a user's (including
an operator's) own extension number and can be used to park calls.
When the system is programmed for One-Touch Hold with Manual
Completion, the user hears a busy signal and must complete the
transfer by hanging up or by pressing the Transfer button.
Calls waiting in a callback queue cannot be parked.
Conference calls cannot be parked. If a QCC operator tries to park a
conference call by pressing the Start button and then pressing the DSS
button for the park zone, the park is denied and the operator is
reconnected to the conference call.
A returning parked call is not eligible for coverage. A call answered on
a Primary Cover, Secondary Cover, or Group Cover button cannot be
parked on that button. To park calls received on a Cover button at your
extension, press the Transfer button, dial your own extension, and
press the Transfer button again to complete parking the call.
Data calls cannot be parked.
Park zone codes cannot be assigned to the DSS buttons on a MERLIN II
System Display Console. For the park zones to be assigned to a DSS
connected to an MLX operator console, the extension numbers must be
in the range programmed for the Page buttons.
When an operator parks a call by using an associated DSS button and
the call returns, the red LED associated with the park zone where the
call was parked turns off and does not flash as it does for a transfer
return.
To park a call at a park zone, the operator with a DSS presses the DSS
button for the park zone while the caller is on the line. If an operator tries
to park a call by pressing the Transfer button followed by the DSS
button for the park zone, the call is put on hold for transfer and is not
parked. This may result in the operator transferring a call to an outside
number in error.
On a QCC, returning parked calls are identified by call type and the
name or extension number of the operator who parked the call. The
second line of the QCC display also shows the caller information. On
2-line displays, press More to see complete caller information.
Returning parked calls are not forwarded.
A calling group member who parks a call is considered available to
receive another call.