AT&T MERLIN LEGEND Release 4.0 Feature Reference page 382

Feature Reference
If a parked call is not picked up within the call park return interval (30–300
seconds; the factory setting is 180 seconds), the call returns to and rings at the
extension that parked the call. For QCC operators, returning parked calls can
also be programmed to return to a different operator.
The system also automatically reserves eight extensions (881–888) for operator
park zones. Only operators can use these park zone extensions to park calls.
Considerations and Constraints
Only system operators can use park zones to park calls.
System operators must share the eight extensions (881–888) reserved for
operator park zones.
To park a call at a park zone, the operator with a DSS presses the DSS button
for the park zone while the caller is on the line. If an operator tries to park a call
by pressing the Transfer button followed by the DSS button for the park zone,
the call is put on hold for transfer and is not parked. This may result in
transferring a call to an outside number by mistake.
Telephone Differences
Direct-Line Consoles
DLC operators can park calls by activating Park during the call or by pressing
the DSS button programmed for the operator park zone. DLC operators can also
park calls at their own extensions. The eight park zone codes cannot be
assigned to the DSS buttons on a MERLIN II System Display Console. For the
park zones to be assigned to a DSS connected to an MLX DLC, the extension
numbers must be in the range programmed for the Page buttons.
Queued Call Consoles
A QCC operator must have a DSS to park a call, which he or she does by
pressing the DSS button for the park zone or by pressing the Start button and
then the DSS button for the operator park zone. The call is automatically parked;
the operator does not need to press the Release button.
QCC operators cannot park calls at their own extensions.
For park zones to be assigned to a DSS connected to a QCC position, the
extension numbers must be in the range programmed for the Page buttons.
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Park