Self-Help Online Tools And Resources; Opening A Case With Jtac - Juniper MEDIA FLOW CONTROLLER 2.0.4 - ADMINISTRATOR S GUIDE AND CLI Administrator's Manual

Media Flow Controller Administrator's Guide

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service
portal called the Customer Support Center (CSC) that provides you with the following features:
•
Find CSC offerings:
http://www.juniper.net/customers/support/
•
Search for known bugs:
http://www2.juniper.net/kb/
•
Find product documentation:
http://www.juniper.net/techpubs/
•
Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
•
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
•
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
•
Open a case online in the CSC Case Manager:
http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool located at
https://tools.juniper.net/SerialNumberEntitlementSearch/

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.
•
Use the Case Manager tool in the CSC at
http://www.juniper.net/cm/
•
Call 1-888-314-JTAC
(1-888-314-5822 – toll free in the USA, Canada, and Mexico)
For international or direct-dial options in countries without toll-free numbers, visit
http://www.juniper.net/support/requesting-support.html
Requesting Technical Support
Preface
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