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Requesting Technical Support
Self-Help Online Tools and Resources
Copyright © 2010, Juniper Networks, Inc.
Table 4: Network and Security Manager Publications (continued)
Book
Network and Security
Manager Configuring J
Series Services Routers and
SRX Series Services
Gateways Guide
Network and Security
Manager M Series and MX
Series Devices Guide
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings:
http://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Management tool:
Description
Provides details about configuring the device features for all
supported J Series Services Routers and SRX Series Services
Gateways.
Provides details about configuring the device features for M Series
and MX Series platforms.
.
http://www2.juniper.net/kb/
http://www.juniper.net/techpubs/
About This Guide
.
http://kb.juniper.net/
http://www.juniper.net/cm/
xlix
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