Transferring A Connected Call; Switching Between Calls - Cisco IP Communicator User Manual

Transferring a Connected Call

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call ("consult transfer")
Tips
• You cannot transfer a call that it is on hold. Click Resume to take a selected call off of hold, then
transfer it.
• Similarly, you cannot transfer a call—even if it is not on hold—when there is another call on the
same line on hold. Resume and end one call before transferring the other call.

Switching Between Calls

You can switch between connected calls on one or more lines. If the call you want to switch to is not
automatically selected (highlighted), click the call appearance on your phone screen.
If you want to...
Switch between connected
calls on one line
Switch between connected
calls on different lines
Switch from a connected call
to answer a ringing call
Display an overview of active
calls
Cisco IP Communicator User Guide
Then...
During a connected call, click Transfer and enter the target number.
When you hear the call ringing, click Transfer again.
During a connected call, click Transfer and enter the target number.
Wait for the transfer recipient to answer. If the recipient accepts the
transferred call, click Transfer again. If the recipient refuses the call,
click Resume to return to the original call.
Then...
Select the call you are switching to and click Resume.
Click the appropriate
you are switching to. If necessary, select the call and click Resume.
Click Answer or
new call and places the first call on hold automatically.
Click while a call is active to return to the main background
screen, hiding the active call information. This gives you an overview
of all active calls on each of your lines. Click
the original view.
Using Cisco IP Communicator to Handle Calls
(blinking line button) for the line (and call)
(a flashing line button). Doing so answers the
again to return to
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