i-PRO WJ-NX510K Series Operating Instructions Manual page 403

Others
Symptom Cause/solution
Cannot play the ● When any setting of the setup menu has been changed
downloaded
recorded images.
An error message is ● Decrease the number of the selected files or select files after
displayed when
trying to launch the
viewer software by
dragging and
dropping multiple
files onto it.
The external ● Is the connected external hard disk drive or USB memory
storage device is
not recognized. ● Is the external storage device formatted in exFAT, FAT (FAT16)
● Is the external storage device equipped with the password
● Is the connected hard disk drive run by USB bus power? The
● If the recorder is started up with a USB cable connected, in
When opening the ● The port forwarding function of this recorder is available only
web browser of the
camera from the
setup menu of the
web browser, H.264
images or H.265
images are not
displayed.
during the download, the download will be canceled
automatically. In this case, the downloaded file is not a
complete file and it is impossible to play it.
launching the viewer software.
compatible with USB 3.0 or 2.0?
or FAT32?
If the capacity of the external storage device is 32 GB or less,
the device must be formatted in FAT32. If it is 64 GB or more,
the device must be formatted in exFAT.
authentication function?
protection circuit function activates and the power supply will
be stopped. Make sure to use the hard disk drive that runs
using external power source.
rare cases, the external storage device may not be recognized.
Connect the cable after starting up the recorder.
in HTTP traffic and therefore, images are not displayed. To
display images, access the address of the camera directly in
the web browser.
399
Reference
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Configure the
basic network
settings [Basic]