Calling For Technical Support; Troubleshooting Information - Xante Accel-a-Graphix CT4 User Manual

Calling for Technical Support

You can solve most controller problems by following the suggestions
in this chapter. Be sure to read this chapter before calling for
technical support. If these solutions do not work, gather the
following troubleshooting information, and then call XANTÉ's
Technical Support.

Troubleshooting Information

• The model of your controller (Command Center's Get Info
and Print Info options provide this information)
• The current controller firmware version (Command
Center's Get Info and Print Info options provide this
information)
• The type of computer and the operating system (version
number) you are using
• The current emulation and interface in use (and protocol if
using the serial interface)
• The amount of controller memory (Command Center's Get
Info and Print Info options provide this information)
• The application(s), including version(s) used
• A full description of the problem
• A list of status messages if they appear
If you have the troubleshooting information available when you call,
it helps our technicians serve you more quickly. You also have a
choice of phone, fax, or bulletin board support.
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