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Service Conditions (cont'd)
10.
THREE-WAY CALLING [T-2]: This feature used in conjunction with the CALL HOLD feature, allows
the calling user to transfer a second call while holding the first call. After transferring the second call, the
calling user is rung back by the party on hold.
11.
EXECUTIVE RIGHT-OF-WAY [E-1]: Executive Override of a station that has a call on HOLD and is
connected to another call is allowed. However, Executive Override of a station on HOLD is denied
(reorder tone is heard).
12.
CALL FORWARDING [C-2, 3, 5]: This feature interacts with CALL HOLD as follows: CALL HOLD
ringbacks are not forwarded; instead, the calling station is rung back with the held call after going on-hook.
13.
BUSY VERIFICATION [B-2]: Busy Verification of a station on HOLD is denied. Busy Verification of a
station that has a call on HOLD is allowed if the station is in a talking state with another party.
14.
OUTGOING TRUNK QUEUING [O-2, 2D]: A user cannot be placed in a ringback queue while holding
another call in hold.
15.
Attendant calls cannot be held.
16.
ATTENDANT CAMP-ON [A-1]: Call hold cannot be activated when ATTENDANT CAMP-ON has
already been set.
Interactions
1.
CONSULTATION HOLD [C-17] must be allowed for all features that will operate by using the switch
hook to make a connection. This includes CALL TRANSFER [C-11], CALL PICKUP [C-7], THREE-
WAY CALLING [T-2], etc.
2.
A station can CALL HOLD only one call at a time.
3.
CALL WAITING [C-12, 31]: When a station has a call on CALL HOLD, CALL WAITING [C-12, 31]
features are denied to both the holding and the held station.
4.
CALL BACK [C-1]:
a.) A user cannot activate CALL HOLD when CALL BACK [C-1] has already been activated.
b.) A user cannot use the CALL HOLD feature while CALL BACK [C-1] is in effect toward it.
c.) A user with a call on HOLD cannot activate the CALL BACK [C-1] feature.
5.
NON-EXCLUSIVE and EXCLUSIVE HOLD [N-7D, E-4D] are not affected by CALLBACK [C-1].
6.
CALL PICKUP [C-7, 30]: A user is allowed use of the CALL PICKUP [C-7, 30] feature when holding
Station B to pick up Station C.
7.
EXECUTIVE RIGHT-OF-WAY [E-1]: Executive Override of a station that has a call on HOLD and is
connected to another call is allowed; however, Executive Override of a station on HOLD is denied (reorder
tone is heard).
8.
AUTOMATIC RECALL [A-8] of a held call will not be affected by CALL FORWARDING [C-2, 3, 5].
9.
BUSY VERIFICATION [B-2]: Busy Verification of a station on HOLD is denied. Busy Verification of a
station that has a call on HOLD is allowed if the station is in a talking state with another party.
10.
OUTGOING TRUNK QUEUING [O-2]: A user cannot queue a trunk while using CALL HOLD.
11.
Calls that include the Attendant Console cannot have access to CALL HOLD.
12.
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]: This feature is denied if a station has a
call on CALL HOLD.
13.
CALL HOLD cannot be activated if a call has been previously camped-on. A switch hook flash will seize
the camped-on call.
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
Call Hold
C-6
Page 139
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