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D-71
General Description
This feature allows a user to access an Attendant Console through the CCIS network by dialing an Operator Call
Code.
Operating Procedure
To access an Attendant Console
1.
Dial the Operator Call Code; receive ringback tone.
2.
The ATND lamp on the Attendant Console flashes for INCOMING CALL IDENTIFICATION - CCIS.
3.
The Attendant answers the call.
Service Conditions
The attendant can complete these calls to trunk facilities, if allowed by the station's CLASS OF SERVICE [C-15].
Therefore, the Attendant can extend a station call to another station in the CCIS network.
Interactions
1.
Stations will terminate to the Attendant Console.
2.
If Tenant A is not equipped with an Attendant Console, stations in Tenant A may terminate at Tenant B's
Attendant Console. Tenant B's Attendant Console must be programmed to accept the calls from Tenant A.
3.
Stations may dial the ASAT number to terminate at a specific Attendant Console. See INDIVIDUAL
ATTENDANT ACCESS [I-6].
4.
When the system is in the Night mode, a station dialing "0" can be answered by the assigned
ATTENDANT NIGHT TRANSFER [A-19] station, if provided. However, when the ASAT number is
dialed in the Night mode, reorder tone is returned. No connection is allowed to the ATTENDANT NIGHT
TRANSFER [A-19] or telephone number.
5.
A remote station in TN 2 will ring the ATTENDANT CONSOLE of TN 2 in the MAIN NODE.
6.
A remote station in TN 2 will ring the Attendant Night Transfer station of TN 2 in the MAIN NODE.
Programming
Main Node
STEP 1:
ANPD - Reserve a number level for feature access and cancel. Assign for Normal (N) and Hooking
(H). Assign the NND in accordance with a predetermined numbering scheme. Usually level "0" is
assigned for the Attendant Console.
STEP 2:
ASPA - For access code "0", assign SRV = SSC (Service Code), SID = 2 for Operator Call. Assign for
a Connection Index (CI) of Normal (N) and Hooking (H).
STEP 3:
ATNR - Allow tenant-to-tenant connection for Inter- and Intra-tenant connections. TRI=0 and TRI=4.
STEP 4:
ASAT - Assign a specific number to the Attendant Console.
Satellite Node
STEP 1:
ANPD - Reserve a number level for feature access and cancel. Assign for Normal (N) and Hooking
(H). Assign the NND in accordance with a predetermined numbering scheme. Usually level "0" is
assigned for the Attendant Console.
STEP 2:
ASPA - For access code "0", assign SRV = LCR (Least Cost Routing) to Main Node.
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
Dial Access to Attendant - CCIS
Dial Access to Attendant - CCIS
D-71
Page 893
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