NEC NEAX 2000 IPS Maintenance Manual
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NEC NEAX 2000 IPS Maintenance Manual

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Maintenance Manual
NWA-008847-001
ISSUE 3.0

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  • Page 1 Maintenance Manual NWA-008847-001 ISSUE 3.0...
  • Page 2 NEC Infrontia Corporation reserves the right to change the specifica- tions, functions, or features, at any time, without notice. NEC Infrontia Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Infrontia Corporation and shall not be reproduced without prior written approval from NEC Infrontia Corporation.
  • Page 3 PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE JUNE, 2005 DATE OCTOBER, 2005 DATE JULY, 2006 DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX 2000 IPS Maintenance Manual Revision Sheet 1/4 NWA-008847-001...
  • Page 4 PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE JUNE, 2005 DATE OCTOBER, 2005 DATE JULY, 2006 DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX 2000 IPS Maintenance Manual Revision Sheet 2/4 NWA-008847-001...
  • Page 5 PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE JUNE, 2005 DATE OCTOBER, 2005 DATE JULY, 2006 DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX 2000 IPS Maintenance Manual Revision Sheet 3/4 NWA-008847-001...
  • Page 6 PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE JUNE, 2005 DATE OCTOBER, 2005 DATE JULY, 2006 DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX 2000 IPS Maintenance Manual Revision Sheet 4/4 NWA-008847-001...

  • Page 7: Table Of Contents

    NEAX 2000 IPS Maintenance Manual TABLE OF CONTENTS INTRODUCTION ........................PURPOSE ........................OUTLINE OF THIS MANUAL ..................TERMS IN THIS MANUAL ................... PBX System Designation ....................Terminal Name ........................REFERENCE MANUAL ....................PRECAUTIONS ......................System Data Backup ......................CHAPTER 1 MAINTENANCE SERVICE FEATURES ............
  • Page 8 TABLE OF CONTENTS Service Conditions ......................Programming Procedure ....................Operating Procedure ......................REMOTE MAT ......................General Description ......................Service Conditions ......................Programming Procedure ....................Operating Procedure ......................CENTRALIZED MAT ....................General Description ......................Service Conditions ......................Programming Procedure ....................Operating Procedure ......................MP PROGRAM DOWNLOAD (FTP) ................
  • Page 9 TABLE OF CONTENTS CHAPTER 2 TROUBLESHOOTING .................. 115 PRECAUTIONS ......................116 Static Electricity Guard ...................... 116 Procedure for Unplugging/Plugging Circuit Cards ............118 Turning Power ON ......................122 Turning Power OFF ......................123 OUTLINE OF TROUBLESHOOTING ................124 FAULT DETECTION ....................125 Lamp Indication on Circuit Cards ..................
  • Page 10 THIS PAGE LEFT BLANK INTENTIONALLY. – iv – NWA-008847-001 Rev.3.0 a6toc001.fm...

  • Page 11: Introduction

    PURPOSE/OUTLINE OF THIS MANUAL INTRODUCTION PURPOSE This manual explains the maintenance service features provided with the NEAX 2000 IPS INTERNET PROTOCOL SERVER, and the recommended troubleshooting procedure when a fault has occurred, for maintenance personnel of this system. OUTLINE OF THIS MANUAL This manual consists of three chapters.

  • Page 12: Terms In This Manual

    ). This terminal provides users with all features currently avail- term able in D NOTE 2: In regard to the China market, we have not released NEAX 2000 IPS INTERNET PROTOCOL SERVER but NEAX 2000 is released. – 2 – NWA-008847-001 Rev.3.0 a6ch0001.fm...

  • Page 13: Reference Manual

    INTRODUCTION REFERENCE MANUAL REFERENCE MANUAL Refer to the following manuals during maintenance and troubleshooting: Command Manual: Contains the Customer Administration Terminal (CAT) operation, command functions, data required for programming the system and the Resident System Program. MATWorX User Guide: Provides information to use the MATWorX program, including highlights about features of the pro- gram.

  • Page 14: Precautions

    INTRODUCTION PRECAUTIONS PRECAUTIONS System Data Backup CAUTION • If you operate as follows without system data backup after system data setting or service memory setting (registration of the features such as “Call Forwarding” and “Speed Calling [Speed Dialing]” from a station), the data that has been set is invalid. You must execute the system data backup before the following operations.

  • Page 15: Chapter 1 Maintenance Service Features

    CHAPTER 1 MAINTENANCE SERVICE FEATURES CHAPTER 1 MAINTENANCE SERVICE FEATURES This chapter describes the general description, service conditions, program- ming and operating procedure of the maintenance service features. HOW TO READ THIS CHAPTER ..........OFFICE DATA CONVERSION ..........LEN ASSIGNMENT BY CM14 ........... FAULT MESSAGE ..............

  • Page 16: How To Read This Chapter

    CHAPTER 1 MAINTENANCE SERVICE FEATURES HOW TO READ THIS CHAPTER HOW TO READ THIS CHAPTER In the programming procedure, the meaning of (1), (2) and marking are as follows: (1): 1st Data (2): 2nd Data : Initial Data With the system data clear command (CM00, CM01), the data with this marking is automatically assigned for each command.

  • Page 17: Office Data Conversion

    CHAPTER 1 MAINTENANCE SERVICE FEATURES OFFICE DATA CONVERSION OFFICE DATA CONVERSION When upgrading the software of the system from Series 3300 or before to Series 3400 or later, the office data conversion by CM00>90 is required. The office data that has been converted and the office data in Series 3400 software or later are incompatible with the software of Series 3300 or before.

  • Page 18: Len Assignment By Cm14

    CHAPTER 1 MAINTENANCE SERVICE FEATURES LEN ASSIGNMENT BY CM14 LEN ASSIGNMENT BY CM14 For the setting of LEN by CM14, the range of the FP/AP number that must be assigned to the 1st data of CM14 is valid by the software version you use. Assign the correct FP/AP number to each FP/AP, referring to the tables below.
  • Page 19 CHAPTER 1 MAINTENANCE SERVICE FEATURES LEN ASSIGNMENT BY CM14 [For Series 3300 software] ×/∆: Available NOTE –: Not available FP/AP No. 01-03 04-15 16-19 20-31 32-59 60-63 FP/AP TYPE × × FP card (PN-CP15) – – – – – × MP built-in FP –...

  • Page 20: Fault Message

    CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE FAULT MESSAGE General Description This feature stores fault information into the Fault Store Memory, and displays the fault information on the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). For CAT operation, refer to the Command Manual.

  • Page 21: Service Conditions

    CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Service Conditions Print out of fault information is possible through the printer connected to the MAT. To print out fault information, click The maximum number of fault information that can be stored is 64. If the stored information exceeds 64, he storing method (either overwriting new data or not storing new data) can be selected by CM08>451.

  • Page 22: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Programming Procedure To set the fault information storage from the CAT/MAT by Command Operation DESCRIPTION DATA START CM08 Enable the fault information storage fea- ture. : To store Specify the processing at the time of fault storage memory overflow.
  • Page 23 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE DESCRIPTION DATA CMEA 1ST DATA 2ND DATA DATA MEANING DATA MEANING Fault Kind: Occurrence External Alarm Kind 0: Fault Memory System Initialization store/No output of NOTE 1 External Alarm MP-FP/AP communication 1: Fault Memory failure store/External Alarm is MN...
  • Page 24 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE DESCRIPTION DATA CMEA 1ST DATA 2ND DATA DATA MEANING DATA MEANING Traffic of IP network External Alarm Kind exceeded limit bandwidth 0: Fault Memory [Series 3100] store/No output of External Alarm Traffic of IP network 1: Fault Memory exceeded warning band- store/External...
  • Page 25 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE DESCRIPTION DATA CMEA 1ST DATA 2ND DATA DATA MEANING DATA MEANING Number of lockout stations External Alarm Kind restored to less than prede- 0: Fault Memory termined number store/No output of NOTE 8 External Alarm 1: Fault Memory DLC card returned to nor-...
  • Page 26 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE DESCRIPTION DATA CM42 Assign the number of stations in line lockout to give MN (minor) alarm. 01-99: Number of lockout stations Assign the number of detected faulty trunks to give MN (minor) alarm. 01-99: Number of Line Fault trunk [Australia Only] Assign the number of detected faulty...
  • Page 27 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE NOTE 6: Confirm the following fault information, when you check Remote Site operations by survival mode as fault information from MAT/CAT in Remote PIM over IP. 01: System Initialization 42: Communication error occurrence between Main Site and Remote Site 52: Communication error restoration between Main Site and Remote Site When Remote Site starts the survival mode operation, the fault information “Initialize by CAT or MAT”...
  • Page 28 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE To clear the MJ/MN alarm by external key DESCRIPTION DATA START Assign the card number for External Key 000-763: LEN CM10 Interface (PN-DK00) to the desired LEN. E900-E963: Card No. of External Key Interface NOTE1: (PN-DK00) We recommend the setting of card...
  • Page 29 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE To set Alarm Kind of Fault Information using MAT Add-In (Fault Storage) NOTE: CM08>450, 451 cannot be set by this Add-In. STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow Configuration Wizard dialog to make the connection to the PBX.
  • Page 30 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE STEP3: Click . Current Fault Configuration is displayed. NOTE 1: The “Standard” column setting of Current Fault Configuration is equal to the initial data of the CMEA Y=2. STEP4: To accept the standard settings, click STEP5: To change the standard settings, click and select the alarm kind.

  • Page 31: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Operating Procedure To Display Fault Messages using MAT Add-In STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow Configuration Wizard dialog to make the connection to the PBX. STEP2: Select System Fault Display from the taskbar.
  • Page 32 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE STEP3: Click . The fault message is displayed, if stored. STEP4: To read the detail fault information, point the mouse for a few seconds on the fault message in “Description” column. For the meanings of 8-byte data in the “Description”, refer to the Command Manual, CMEA 5- 12: Fault Information/Fault Restoration Information.
  • Page 33 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE STEP5: After resolving the fault, click to clear the alarms. When the following dialog is displayed, click OK. All of MJ/MN/- - alarms are cleared. NOTE 1: Only MJ alarm or MN alarm cannot be cleared by MAT Add-In (Fault Display). To clear each alarm, enter CMEA Y=1>01 (MJ alarm), 02 (MN alarm) using MAT Add-In (MOC).
  • Page 34 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Occurrence Display using MAT Add-In Fault Alarm Date Description 02/01/08 13:26 System initialization Type : Power On Initialize Data = (F0 FF FF FF FF FF FF FF) 02/01/08 13:26 System initialization Type : Initialize by Reset Button (SW1) Data = (F1 FF FF FF FF FF FF FF)
  • Page 35 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Occurrence Display using MAT Add-In Fault Alarm Date Description 02/01/08 13:26 MP-FP/AP communication failure Overflow of data sending buffer to FP/AP. (Count = 10 FP/AP NO. = 04) Data = (F0 0A 04 FF FF FF FF FF) 02/01/08 13:26 MP-FP/AP communication failure Invalid data received from FP/AP.
  • Page 36 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Occurrence Display using MAT Add-In Fault Alarm Date Description 02/01/08 13:27 CS/ZT fault occurred Fault kind : CS/ZT data load failure (CS/ZT No. = 10) Data = (08 04 00 10 31 FF FF FF) 02/01/08 13:27 CS/ZT fault occurred Fault kind : Bch make busy failure (CS/ZT No.
  • Page 37 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Occurrence Display using MAT Add-In Fault Alarm Date Description 02/01/08 13:28 AP 5 DTI line failure Remote alarm Data = (F4 FF FF FF FF FF FF FF) 02/01/08 13:28 AP 5 DTI line failure Multi remote alarm...
  • Page 38 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Occurrence Display using MAT Add-In Fault Alarm Date Description 02/01/08 13:28 FP 1 DLC card down DLC Failure Kind : Tip wire was grounded or terminal was unconnected (Station number = 2000) Data = (04 00 80 20 00 FF FF FF) 02/01/08 13:28 FP 1...
  • Page 39 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Restoration Display using MAT Add-In Fault Alarm Date Description 04/10/22 13:27 Key FD Activation (Center Activation) Activation OK Data = (XX XX XX XX XX XX XX XX) 02/01/08 13:26 FP/AP card returned to normal condition (FP/AP NO.
  • Page 40 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Restoration Display using MAT Add-In Fault Alarm Date Description 02/01/08 13:28 AP 5 DTI line returned to normal condition INFO 2 Data = (FC FF FF FF FF FF FF FF) 02/01/08 13:28 AP 6 DCH/BRT/PRT D-channel link connection returned to normal condition...
  • Page 41 CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT MESSAGE Example of Fault Restoration Display using MAT Add-In Fault Alarm Date Description 05/03/11 13:00 CS/ZT returned to normal condition Fault kind : CS/ZT connection returned (CS/ZT No. = 123) Data = (00 2D 01 23 31 FF FF 00) 04/10/22 13:27 LAN application returned to normal condition Equipment kind : SMDR Equipment number : 0...

  • Page 42: Station Line Status Display

    CHAPTER 1 MAINTENANCE SERVICE FEATURES STATION LINE STATUS DISPLAY STATION LINE STATUS DISPLAY General Description term This feature displays the line status for a single line telephone or a D using the CAT or the MAT. Service Conditions This feature is not available when the system is off-line. When performing this feature for a single line telephone, this feature may affect the status of the other telephone in the same line circuit card.
  • Page 43 CHAPTER 1 MAINTENANCE SERVICE FEATURES STATION LINE STATUS DISPLAY Analog Line/Digital Line 00: LC (Single Line Tel.) term 10: DLC (D term 20: D [Series 3400 software required] Hardware Test term term See “Status of Single Line Telephone/D IP” below. term term Status of Single Line Telephone/D...

  • Page 44: Battery Release Control

    CHAPTER 1 MAINTENANCE SERVICE FEATURES BATTERY RELEASE CONTROL BATTERY RELEASE CONTROL General Description When the AC power is to be cut off intentionally (such as maintenance for the building), this feature can disconnect the batteries from the PBX, using the MAT or the CAT, and prevent an excessive discharge of the battery.

  • Page 45: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES BATTERY RELEASE CONTROL Operating Procedure To disconnect the battery COMMAND= EC0> The current status is displayed by entering first data 00 EC0>00:1 – (1: Battery connection) The status is changed to battery disconnection by EC0>00:1 – 0 entering second data 0.

  • Page 46: Diagnostics

    CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS DIAGNOSTICS General Description To assist maintenance personnel, this feature provides diagnostic capabilities such as fault code genera- tion, device status information and alarm information recording, which can be accessed from the MAT or the CAT. Service Conditions The following station status information can be displayed on the MAT or the CAT by direct command:...

  • Page 47: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS The following information is stored and can be displayed on the MAT or the CAT using a memory dump command in hexadecimal format: • Program address where an endless loop has occurred • Last initialization time for main program •...
  • Page 48 CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS Station Status Information STATUS DESCRIPTION REMARKS CODE Idle In Line Lockout mode Dialing to an ORT Dialing to a trunk Dialing to an ORT (After consultation hold a station) Dialing to an ORT (After consultation hold a trunk) Dialing to a trunk (After consultation hold a station) Dialing to a trunk (After consultation hold a trunk) Dialing to an ORT (After consultation hold 3 party Conference...
  • Page 49 CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS Station Status Information STATUS DESCRIPTION REMARKS CODE In Ringback Tone connection for operator call (After consultation hold a trunk) Ringing (Call from a station) Ringing (Call from an outside party) Ringing (Automatic Wake Up Call) In Station to Station connection In Three-Way Calling Holding...
  • Page 50 CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS Trunk Status Information Operation: COMMAND= F50> 0 + DXXX XXXXXXXX : XX XX XX XX (Trunk No.) Status Code of the designated Address +3 Status Code of the designated Address +2 Status Code of the designated Address +1 Status Code of the designated Address Designated Address For the meaning of status code, see...
  • Page 51 CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS Trunk Status Information STATUS DESCRIPTION REMARKS CODE Incoming queue to Attendant Console Attendant Camp On In a trunk to station connection Dialing In (Tie Line) In a tandem connection Hold by Exclusive/Nonexclusive Hold TAS in progress Incoming queue to UCD Three-Way Calling with a station and two trunks In Ringback Tone/Busy Tone connection (Tie Line)
  • Page 52 CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS Alarm Information Operation: COMMAND= F53> XXXX XXXXXXXX : XX XX XX XX (Memory Dump Data) “Alarm Information” on next page. Designated Address – 42 – NWA-008847-001 Rev.3.0 a6ch1001.fm JULY/01/2006...
  • Page 53 CHAPTER 1 MAINTENANCE SERVICE FEATURES DIAGNOSTICS Alarm Information MEMORY DUMP ALARM INFORMATION REMARKS DATA 0000 Last Initialization Time for Main Processor (MP) DD HH MM SS Second (00-59) Minute (00-59) Hour (00-23) Date (01-31) 0001 Reason for System Initialization 00: Power on No fault 01: SW1 on MP card 02: Endless Loop in H-Rank...

  • Page 54: Battery Replacement

    CHAPTER 1 MAINTENANCE SERVICE FEATURES BATTERY REPLACEMENT BATTERY REPLACEMENT The interval of battery replacement depends on the ambient temperature. The following caution label shows battery replacement interval and attached to the reverse side of the Front Cover for PIM and BATTM. When you set up the battery for the first time, you must keep the record of the installation date.

  • Page 55: Fault Report Scheduling

    CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT REPORT SCHEDULING FAULT REPORT SCHEDULING General Description This feature provides the system to register pre-determined date for periodic maintenance in advance and term notify the information on the day by the PWR card alarm lamp, the D function key lamp or external alarm display panel.

  • Page 56: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT REPORT SCHEDULING Programming Procedure DESCRIPTION DATA START Assign the date and time setting for • CM43 periodic maintenance. 00-07 Periodic maintenance YYYY MM DD HH YYYY: 2000-2099 (Year) : 01-12 (Month) : 01-31 (Date) : 00-23 (Hour) Assign the check item for periodic main- •...

  • Page 57: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES FAULT REPORT SCHEDULING Operating Procedure • To clear the alarm display Operation: COMMAND= EA1> EA1>XX:XX– XX : 00 : Clear all of MJ/MN/- - alarms 01 : Clear MJ alarms 02 : Clear MN alarms –...

  • Page 58: Remote Mat

    CHAPTER 1 MAINTENANCE SERVICE FEATURES REMOTE MAT REMOTE MAT General Description The Remote Maintenance Administration Terminal (Remote MAT) is a Windows based application soft- ware, which provides a display of fault information on the remote offices, and interacts with MATWorX for remote maintenance.

  • Page 59: Service Conditions

    2400 IPX NEAX 2400 IPX Not available NEAX 2400 IPX Internet Protocol eXchange Internet Protocol eXchange 2000 IPS NEAX 2000 IPS INTERNET PROTOCOL SERVER NEAX IPS INTERNET PROTOCOL SERVER NEAX IPS INTERNET PROTOCOL SERVER NEAX IMX NEAX 7400 IMX Not available...
  • Page 60 CHAPTER 1 MAINTENANCE SERVICE FEATURES REMOTE MAT MJ alarm, MN alarm, and - - alarm, which are set as the objects of fault information stored by CMEA Y=2, can be reported to the Remote MAT. Until a new fault occurs, fault information is not reported even though the previous fault information has not been read, by the Remote MAT.

  • Page 61: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES REMOTE MAT Programming Procedure DESCRIPTION DATA START Assign whether the system clock is set (1) 456 CM08 when the system clock setting command is (2) 0 : Not set received from the RMAT. : To set Assign whether the fault information is (1) 457 cleared when the fault information clear...

  • Page 62: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES REMOTE MAT DESCRIPTION DATA Assign the outgoing access code and called • Y=0 CM72 party number to Memory Slot number allo- (1) 000-299: Memory Slot No. cated by CM71. (2) Outgoing Access Code (Maximum 4 digits) + + Called Party No.

  • Page 63: Centralized Mat

    CHAPTER 1 MAINTENANCE SERVICE FEATURES CENTRALIZED MAT CENTRALIZED MAT General Description The Centralized Maintenance Administration Terminal (Centralized MAT) is a Windows based applica- tion software, which provides a display of fault information on any office connected through CCIS or IP network (intranet), and interacts with MATWorX for remote maintenance over the network.

  • Page 64: Service Conditions

    CHAPTER 1 MAINTENANCE SERVICE FEATURES CENTRALIZED MAT Service Conditions Centralized MAT can manage 2000 IPS, IPS /IPS , 2000 IVS , and retrofit system. Series 3000 or later software version is required for 2000 IPS/IPS /IPS in each center and local office.
  • Page 65 CHAPTER 1 MAINTENANCE SERVICE FEATURES CENTRALIZED MAT (14) The relationship between the maximum number of networks to be managed by Centralized MAT and the interval time which Centralized MAT detects fault information is as following table. MAXIMUM NUMBER INTERVAL TIME OF NETWORKS 30 seconds 1 minute...

  • Page 66: Programming Procedure

    PBX number is converted to Point Code according to the data assigned by CME3 Y=02. For CCIS programming, refer to the CCIS System Manual. For IP programming, refer to the IP System Manual or NEAX 2000 IPS System Manual. For Center Office DESCRIPTION DATA START •...
  • Page 67 CHAPTER 1 MAINTENANCE SERVICE FEATURES CENTRALIZED MAT DESCRIPTION DATA • Y=02 Assign the PBX number and Originating CME3 (1) 0000-1023: PBX No. Point Code for each center and local office. (2) 00001-16367: Point Code set by CMA7 Y=01 Assign which kind of fault information is •...
  • Page 68 CHAPTER 1 MAINTENANCE SERVICE FEATURES CENTRALIZED MAT For Local Office DESCRIPTION DATA START Assign the Originating Point Code (OPC) • Y=01 CMA7 for each local office. (1) 0-7: CCH/IPT No.0-7 (2) 00001-16367: OPC NOTE NOTE: The Originating Point Code is used to designate an originating office in the CCIS/IPT network.
  • Page 69 CHAPTER 1 MAINTENANCE SERVICE FEATURES CENTRALIZED MAT DESCRIPTION DATA Specify the Point Code of the center office • Y=4 CMEA as the Destination Point Code (DPC) which (1) 05: Destination Point Code of fault fault information is sent to. information (2) 00001-16367: Point Code of center office –...

  • Page 70: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES CENTRALIZED MAT Operating Procedure • To display fault messages and clear the alarms of PBX Operation: Use Fault Display Add-In of MATWorX. See Operating Procedure in “FAULT MESSAGE”. Page 21 • To display the PBX number set to each Point Code Operation: Use MOC Add-In of MATWorX.

  • Page 71: Mp Program Download (Ftp)

    CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) MP PROGRAM DOWNLOAD (FTP) General Description This feature enables the maintenance person to download the MP upgrade program from FTP sever to the 2000 IPS MP Card of Main Site/Remote Site with the PBX on-line. NOTE: MP program download for Remote Site is available from Series 3700 R12.2 software.
  • Page 72 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) • To provide the remote download (Main Site) from the MAT/CAT by Command Operation [Series 3500 software required] To set the FTP server information, do the following programming. START DESCRIPTION DATA CM0C Assign the IP address of FTP server to down- •...
  • Page 73 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) DESCRIPTION DATA CM0C Assign the directory name to store the MP pro- • Y=10 gram with 1-32 characters (ASCII Code). XXXX...XXXX: 1-16 characters : Clear NONE : No data XXXX...XXXX: 17-32 characters : Clear NONE : No data NOTE1:...
  • Page 74 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To download the remote program, do the following programming. START DESCRIPTION DATA CM0C Execute the MP program download and assign • Y=51 the download start time. 0 : Start to download 1 : Now downloading 3 : Not executed YYYY MM DD HH mm:...
  • Page 75 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To set a time to execute the changeover (changeback) of the MP program, do the following programming. START DESCRIPTION DATA CM0C Specify the time for the changeover (change- • Y=51 back) of MP program. 01: Start time for changeover (changeback) YYYY MM DD HH mm: Changeover (changeback) time...
  • Page 76 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To match the MP program version of Flash ROM 0 (outdated side) and Flash ROM 1 (upgraded side), do the following programming. START DESCRIPTION DATA CM0C Copy the MP program of Flash ROM 1 (up- •...
  • Page 77 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the latest results of MP program download, do the following programming. START DESCRIPTION DATA CM0C Read the latest result of MP program down- • Y=51 load. XX YY ZZ YYYYMMDDHHmm NOTE1: The executed results of the latest MP XX: File type...
  • Page 78 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the status of upgraded side/outdated side of MP card, do the following programming (for maintenance technician-use). START DESCRIPTION DATA CM0C Read the status of upgraded side/outdated side • Y=51 of MP card.
  • Page 79 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the version information of MP program, do the following programming. START DESCRIPTION DATA CMF8 Read the version information of MP program. • XX ZZ XX: FF: Act program of MP card FE: Outdated side of MP card FD: Upgraded side of MP card ZZ : 01-05: Reading Procedure...
  • Page 80 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the result record of MP program download, do the following programming. START DESCRIPTION DATA CMF5 Read the result record of MP program down- • load. 0713: Main Site XXXXXXXX: Memory contents NOTE: The execute results of the latest MP program downloading next block...
  • Page 81 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) • To provide the remote download (Main Site/Remote Site) from the MAT/CAT by Command Opera- tion (same for office data settings of remote download at Remote Site in survival mode) [Series 3700 R12.2 software required] To set the FTP server information, do the following programming.
  • Page 82 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) DESCRIPTION DATA CM0C For each Site, assign the password for FTP • Y=11 server. XX03 XX: 00: Main Site No. NOTE: While entering the password with 01-30: Remote Site No. CAT, “*” (asterisk) is displayed on Z-ZZZZZZZZ: Password LCD.
  • Page 83 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To download the MP program, do the following programming. START DESCRIPTION DATA CM0C For each Site, execute the MP program down- • Y=52 load and assign the download start time. XX00 XX: 00: Main Site No.
  • Page 84 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To set a time to execute the changeover (changeback) of the MP program, do the following programming. START DESCRIPTION DATA CM0C For each Site, execute the changeover (change- • Y=52 back) of MP program. XX01: Start time for changeover (change- back) XX : 00: Main Site No.
  • Page 85 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To match the MP program version of Flash ROM 0 (outdated side) and Flash ROM 1 (upgraded side), do the following programming START DESCRIPTION DATA CM0C For each Site, copy the MP program of Flash •...
  • Page 86 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the latest results of MP program download, do the following programming. START DESCRIPTION DATA CM0C For each Site, read the latest result of MP pro- • Y=52 gram download. XX05 XX: 00: Main Site No.
  • Page 87 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the status of upgraded side/outdated side of MP card, do the following programming (for maintenance technician-use). START DESCRIPTION DATA CM0C For each Site, read the status of upgraded side/ •...
  • Page 88 CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the MP program information, do the following programming. START DESCRIPTION DATA CMFB For each Site, read the MP program informa- • Y=00 tion. XX ZZ XX: 00: Main Site No. 01-30: Remote Site No.

  • Page 89: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES MP PROGRAM DOWNLOAD (FTP) To read the result record of MP program downloading, do the following programming. START DESCRIPTION DATA CMF5 For each Site, read the result record of MP pro- • gram downloading. 0713: Main Site 0814: Remote Site 01 NOTE: The execute results of the latest MP...

  • Page 90: Online Mp-Fp Command Output

    CHAPTER 1 MAINTENANCE SERVICE FEATURES ONLINE MP-FP COMMAND OUTPUT ONLINE MP-FP COMMAND OUTPUT [Series 3700 R12.2 software required] General Description This feature enables to store an MP-FP command and output RS in online mode. By this feature, you can analyze a cause of failure without difficulty even during operation. Service Conditions 64 K bytes of command data can be stored in the MP card.
  • Page 91 CHAPTER 1 MAINTENANCE SERVICE FEATURES ONLINE MP-FP COMMAND OUTPUT Command output is interrupted if you press “Esc” key while command output is being executed. When operating from MATWorX, you can interrupt by pressing “Stop MP-FP command print out” on the Trace screen. When system initialization is executed in online mode (SW3 of MP card is set to 0), the command output setting (CMF6 Y=2>03) is cleared and command output is stopped.
  • Page 92 CHAPTER 1 MAINTENANCE SERVICE FEATURES ONLINE MP-FP COMMAND OUTPUT Output example: If the following are set, First data 00 ..command code 05 First data 10 ..command code 06 command of command code 05 or command code 06 is output (OR condition). If the following are set, First data 00 ..

  • Page 93: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES ONLINE MP-FP COMMAND OUTPUT Programming Procedure NOTE: SW3 of the MP card shall be set to 0. START DESCRIPTION DATA CM40 Assign the RS port to output the command. • Y=00 0: RS port 0 1: RS port 1 : MP-FP command output NONE : No data...
  • Page 94 CHAPTER 1 MAINTENANCE SERVICE FEATURES ONLINE MP-FP COMMAND OUTPUT DESCRIPTION DATA Assign the display of IN command/OUT com- • CMF6 mand. 03: IN command/OUT command setting : Display both IN command/OUT command : Display only OUT command : Display only IN command : Not displayed CCC: Clear all the data of CMF6 Y=2 Assign the displayed terminal...
  • Page 95 CHAPTER 1 MAINTENANCE SERVICE FEATURES ONLINE MP-FP COMMAND OUTPUT DESCRIPTION DATA CMF6 Assign specification of particular data to out- • put. 30: Specification of particular data for command code of CMF6 Y=2>00 31: Specification of particular data for command code of CMF6 Y=2>10 32: Specification of particular data for command code of CMF6 Y=2>11 33: Specification of particular data for...

  • Page 96: Voip Log Collection

    CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION VoIP LOG COLLECTION [Series 3500 software required] General Description By collecting the fault logs or call logs and outputting them, you can know the causes when faults or error occur in the 2000 IPS. Fault Log Collection You can collect the fault logs and output them to the RS port of MP by office data setting.
  • Page 97 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION Call Log Collection You can collect the call logs and output them to the RS port of MP by office data setting. You can analyze communication conditions of the IP network. Call Log Collection Printer MAT (PC) Confirmation of output call logs...

  • Page 98: Service Conditions

    CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION Service Conditions General conditions • Terminals/cards and available firmware versions that enable to collect fault logs/call logs are as follows. Available: × Not available: - Terminals/Cards Firmware Version Fault Log Call Log Collection Collection term...
  • Page 99 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION NOTE: To use Hyper Terminal, select File Properties, and set emulation to VT100. • To collect the fault logs and call logs, be sure to set the MP card to on-line mode (set SW3 switch to 0).
  • Page 100 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION Explanation of Screen Information: 1. Station Number/IP-PAD Channel No./CS No. • For station: X-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits]) • For IP-PAD: PADXXX (XXX=IP-PAD Channel No. 000-255) NOTE 1 • For IP-CS: CSXXX-D (XXX=CS No. 000-255 [for Dch]) NOTE 2 : CSXXX-Y (XXX=CS No.
  • Page 101 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION 5. Reset Occurrence Time: XXXX/XX/XX XX:XX:XX (YYYY/MM/DD HH:MM:SS) NOTE 3 6. Protocol Type: PROTOCOL=1 (iLP-PM) /=2 (PROTIMS) /=4 (UDP/H.245) 7. Number of sending/received control packets: XXXXXXXX NOTE 4 • For PROTOCOL=1 (iLP-PM) 1: Total number of sending control packets 2: Number of re-sending control packets 3: NG number of re-sending control packets...
  • Page 102 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION 8. Registration NG Cause: XX-DRSY (XX=error notifications from DRS, Y=DRS No.) NOTE 5 [Output arbitrarily per component] <Error Notification from XX=DRS> MEANING ID Unregistered (There are not ID data in PBX.) Disabled (Use of the device which tried to be registered is restricted.) Over Registration (The assigned ID/station number has been already registered.) Disabled Number (The assigned fixed station number to be registered is disabled.) Obtaining PH Failed (The device to be registered failed to obtain appropriate PH.)
  • Page 103 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION term • If the fault that occurred when D IPs and IP-CSs login to the system or the IP-PAD card is in on- line status is the self-control reset of terminal, the fault logs can be registered as the fault information term (assigned by CMEA Y=2>49).
  • Page 104 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION Conditions for call log collection • For the call logs collection feature, you can calculate the communication time, number of sending packets, number of received packets, and number of lost received packets. •...
  • Page 105 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION 4: Connected party terminal/Card type • For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits]) • For IP-PAD: PADXXX (XXX=IP-PAD Channel No. 000-255) • For IP-CS: IPCSXXX-Y (XXX=CS No. 000-255, Y=B Channel No. 0-2) •...
  • Page 106 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION Conditions for RTP monitoring [Series 3700 R12.2 software required] • SIP card (SC-3591 IPS IPTT PROG-B1 or later) is required for this feature. • If the SIP card does not receive RTP for 10 seconds after establishing the path, the fault information (fault kind 43) is registered and the path is released.

  • Page 107: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION Programming Procedure To execute the fault logs/call logs collection, do the following programming. [Series 3500 software required] START DESCRIPTION DATA CM0A Provide the call log collection with the PN- • Y=76 8IPLA (IP-PAD)/PN-8IPTA (SIP). 00-31: LAN Interface No.
  • Page 108 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION DESCRIPTION DATA Provide the call log collection with the IP-CS. • Y=40 CMAD 000-255: IP-CS No. NOTE: When changing this data for IP-CS 0 : To provide accommodated in a remote site, exe- 1 : Not provided cute the office data copy by CMEC Y=8 to the remote site.
  • Page 109 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION DESCRIPTION DATA CM40 Specify the RS port to make effective the pari- • Y=02 ty check. 0: RS0 port 1: RS1 port NOTE: When using MP RS-232C port for 0 : Effective MAT, set the initial data.
  • Page 110 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION To confirm whether the call logs is collected in the MP or to clear logs, do the following programming. [Series 3500 software required] START DESCRIPTION DATA that CMEA Display the call logs are collected in the •...
  • Page 111 CHAPTER 1 MAINTENANCE SERVICE FEATURES VoIP LOG COLLECTION To provide releasing the path by RTP monitoring, do the following programming. [Series 3700 R12.2 software required] START DESCRIPTION DATA CM08 Provide releasing the path by RTP monitoring via SIP card. 0 : To provide 1 : Not provided NOTE: When the second data of CM08>672 is set to 0, the path is released when the SIP card does...

  • Page 112: Qos Display On D Term Ip

    CHAPTER 1 MAINTENANCE SERVICE FEATURES term QoS DISPLAY ON D term QoS DISPLAY ON D [Series 3500 software required] General Description term This feature allows D IPs to display the Number of lost packets, CODEC type, and Payload size of term IP communication on the LCD by pressing the function key.

  • Page 113: Service Conditions

    CHAPTER 1 MAINTENANCE SERVICE FEATURES term QoS DISPLAY ON D Service Conditions Number of lost packets, CODEC type, and Payload size are displayed with pressing the Function key that has been set during a communication. The displayed QoS information on the LCD is updated every 5 seconds. All information sent from the PBX is not displayed while the QoS information is displayed on the LCD.

  • Page 114: Station Service Status Display

    CHAPTER 1 MAINTENANCE SERVICE FEATURES STATION SERVICE STATUS DISPLAY STATION SERVICE STATUS DISPLAY [Series 3700 R12.2 software required] General Description This feature enables to readout the setting status of the service feature for each station. Service Conditions The service features whose setting status can be readout by this feature are the features that are set term term to single line telephone, D...

  • Page 115: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES STATION SERVICE STATUS DISPLAY Programming Procedure The following explains the procedures for command operation from CAT/MAT. • CME4 Y=00 (Readout service setting status for each station A) COMMAND= E400 E400> X~XXXXXXXX X~XXXXXXXX : a b c d e f g h (Station Number) Station Number a : Terminal connection status...
  • Page 116 CHAPTER 1 MAINTENANCE SERVICE FEATURES STATION SERVICE STATUS DISPLAY Table A (Readout Service Setting Status for Each Station A) DISPLAYED DISPLAY MEANING SERVICE FEATURES CONTENT term term a: Terminal connection sta- Terminal is connected (for D IP only) term term Terminal is not connected (for D IP only) Readout Error...
  • Page 117 CHAPTER 1 MAINTENANCE SERVICE FEATURES STATION SERVICE STATUS DISPLAY Table B (Readout Service Setting Status for Each Station B) DISPLAYED DISPLAY MEANING FEATURES CONTENT i : Mobility access (Station Mobility access mode OFF Access/Call Forward- Mobility access mode ON ing) _ (Underscore) First data is a virtual station number (CM11) j : Day/Night mode...
  • Page 118 CHAPTER 1 MAINTENANCE SERVICE FEATURES STATION SERVICE STATUS DISPLAY Table B (Readout Service Setting Status for Each Station B) DISPLAYED DISPLAY MEANING FEATURES CONTENT n: ACD/UCD Busy Out ACD/UCD Busy Out is not set (Station number in the (UCDB) ACD/UCD group is assigned by CM17 Y=0, the ACD/ UCD group number is assigned by CM17 Y=2) ACD/UCD Busy Out is set Readout Error...

  • Page 119: Ping Command

    CHAPTER 1 MAINTENANCE SERVICE FEATURES PING COMMAND PING COMMAND [Series 3600 software required] General Description By executing a ping command from the Maintenance Administration Terminal (MAT) or the Customer term Administration Terminal (CAT), you can send a ping request to IP terminal (D , IP-CS) from the PBX.
  • Page 120 CHAPTER 1 MAINTENANCE SERVICE FEATURES PING COMMAND Even if a LAN port on the MP card is being used for MAT/OAI or any other terminals, you can execute the ping command. The following key operations are effective when the reply message resulting by executing the ping command is displayed.
  • Page 121 CHAPTER 1 MAINTENANCE SERVICE FEATURES PING COMMAND ICMP TYPE used in this feature is as follows. List of ICMP TYPE ICMP CLASSIFI- GENERAL DESCRIPTION MEANING TYPE CATION Reply Reply to the echo request by exe- • Ping reply (ping OK) cuting the ping command (echo reply) Reply...
  • Page 122 CHAPTER 1 MAINTENANCE SERVICE FEATURES PING COMMAND List of ICMP TYPE ICMP CLASSIFI- GENERAL DESCRIPTION MEANING TYPE CATION Reply Reply message resulting by time • TTL becomes 0 during transit (error) excess. • TTL becomes 0 during waiting for The message of packet discard lost fragments for re-assembly.

  • Page 123: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES PING COMMAND Programming Procedure DESCRIPTION DATA START CMFA Execute a ping command. • Y=20 XX ZZZZZZZZZZZZ XX: 00: To execute a ping command ZZZZZZZZZZZZ: 100000000001-255255255254: IP address of the destination for the ping command (12 digits) NOTE: You can not assign the following data to IP addresses of the destination for the ping com- mand.
  • Page 124 THIS PAGE LEFT BLANK INTENTIONALLY. – 114 – NWA-008847-001 Rev.3.0 a6ch1001.fm JULY/01/2006...

  • Page 125: Chapter 2 Troubleshooting

    CHAPTER 2 TROUBLESHOOTING CHAPTER 2 TROUBLESHOOTING This chapter describes the precautions before troubleshooting, and the trou- bleshooting procedure. PRECAUTIONS ................. 116 OUTLINE OF TROUBLESHOOTING ........124 FAULT DETECTION ..............125 FAULT DIAGNOSIS AND TROUBLESHOOTING ....138 – 115 – NWA-008847-001 Rev.3.0 a6ch2001.fm...

  • Page 126: Precautions

    CHAPTER 2 TROUBLESHOOTING PRECAUTIONS PRECAUTIONS Static Electricity Guard You must wear a grounded wrist strap to protect circuit cards from static electricity. Static Electricity Guard WHEN PLUGGING/UNPLUGGING A CIRCUIT CARD • FRAME GROUND SCREW WRIST STRAP WHEN HOLDING A CIRCUIT CARD •...
  • Page 127 CHAPTER 2 TROUBLESHOOTING PRECAUTIONS Static Electricity Guard WHEN MAKING A SWITCH SETTING ON A CIRCUIT CARD • CIRCUIT CARD WEAR A WRIST STRAP AND PERFORM THE WORK ON A GROUNDED CONDUCTIVE WORK SURFACE. WHEN CARRYING A CIRCUIT CARD • CONDUCTIVE CIRCUIT POLYETHYLENE CARD...

  • Page 128: Procedure For Unplugging/Plugging Circuit Cards

    CHAPTER 2 TROUBLESHOOTING PRECAUTIONS Procedure for Unplugging/Plugging Circuit Cards CAUTION • Turn ON the MB switch on the IP-PAD/IPT card before the following operations: -Resetting the MP (MP built-in FP)/FP card controlling the IP-PAD/4VCT cards -Inserting or extracting the 16VCT/4VCT cards during on-line -Plugging or unplugging the BUS cable (IPT TRK BUS CA) between the IP-PAD and 16VCT/IPT and 4VCT cards After the above operations, turn OFF the MB switch.
  • Page 129 CHAPTER 2 TROUBLESHOOTING PRECAUTIONS Procedure for Unplugging/Plugging Circuit Cards PROCEDURE CIRCUIT CARD CONDITION PLUG UNPLUG • PN-CP27-A/ (1) Power off (1) Power off These circuit cards must be PN-CP27-B (MP) or MB or MB plugged in or unplugged under • PN-CP15 (FP) switch on switch on Make Busy condition or power off...
  • Page 130 CHAPTER 2 TROUBLESHOOTING PRECAUTIONS Procedure for Unplugging/Plugging Circuit Cards PROCEDURE CIRCUIT CARD CONDITION PLUG UNPLUG • PZ-M542 (CONN) (1) Power off (1) Power off These circuit cards must be • PZ-M557 (CONN) or MB or MB plugged in or unplugged under •...
  • Page 131 CHAPTER 2 TROUBLESHOOTING PRECAUTIONS CAUTION 1. You must hold the edge of a circuit card when plugging or unplugging the circuit card. If you touch another area, you may be exposed to hazard voltages. NEVER TOUCH THE COMPO- NENTS OR SOLDERED SUR- FACE WITH BARE HANDS.

  • Page 132: Turning Power On

    CHAPTER 2 TROUBLESHOOTING PRECAUTIONS Turning Power ON CAUTION 1. When the operating power is being supplied to the PZ-PW121/PZ-PW126 card, do not plug/ unplug this circuit card into/from its mounting slot. 2. When the system is configured with two or more PIMs, the BUS cable is providing gang con- trol for the PZ-PW121/PZ-PW126 card of PIM0 and other PIMs.

  • Page 133: Turning Power Off

    CHAPTER 2 TROUBLESHOOTING PRECAUTIONS Turning Power OFF Before turning power off; inspect all line/trunk cards’ busy lamps to verify that no cards are operating. Turn the SW1 switches of all the PZ-PW121/PZ-PW126 cards to OFF. First, turn OFF PIM0. Then, turn OFF PIM1 to PIM7.

  • Page 134: Outline Of Troubleshooting

    CHAPTER 2 TROUBLESHOOTING OUTLINE OF TROUBLESHOOTING OUTLINE OF TROUBLESHOOTING The outline of the recommended troubleshooting procedure is shown below: Outline of Troubleshooting START Fault Detection Method (See Page 125) FAULT DETECTION (1) Alarm Indication on PWRU, Alarm Display Panel (2) Lamp Indication on Circuit Cards (3) Complaint from station user or operator FAULT DIAGNOSIS Fault Diagnosis and Troubleshooting Method...

  • Page 135: Fault Detection

    CHAPTER 2 TROUBLESHOOTING FAULT DETECTION FAULT DETECTION This section describes the way in which alarm indications are given. If a fault has occurred in the system, you can detect the fault via the routes shown in “Alarm Indication Routes”. Alarm Indication Routes ALARM DISPLAY PANEL MJ/MN ALARM INDICATION...
  • Page 136 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Fault Detection by Alarm Indication When a fault has occurred in the system, you can detect the fault by a Major (MJ) alarm or Minor (MN) alarm indicated on the AC/DC PWR card, or external Alarm Display Panel. Fault Detection by Lamp Indication on Circuit Cards When a fault has occurred in the system, you can also detect the fault by lamp indication on circuit cards, such as a Major (MJ) or Minor (MN) alarm indicated on the MP card.

  • Page 137: Lamp Indication On Circuit Cards

    CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indication on Circuit Cards Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Control Cards PN-CP24-A/ Green 120 IPM Flash Steady ON or OFF/ PN-CP24-B/ Flash slowly PN-CP24-C/ Green 240 IPM Flash/...
  • Page 138 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Control Cards PZ-PW122 Green Steady ON (DC/DC PWR) PZ-PW126 Steady ON (AC/DC PWR) Yellow Steady ON [For UK] Green Steady ON PZ-PW135...
  • Page 139 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-24CCTA Green 120 IPM Flash Steady ON or OFF Processor Cards (CCT) Green Steady ON Steady ON Steady ON Steady ON Steady ON...
  • Page 140 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-DAIB Green 120 IPM Flash Steady ON or OFF Processor Cards (DAIB) LINK Green Steady ON Steady ON Steady ON PN-DAIC Green...
  • Page 141 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-DTA Green 120 IPM Flash Steady ON or OFF (CCT/DTI/PRT) Processor Cards Green Steady ON NOTE Green Steady ON Steady ON MFRM...
  • Page 142 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-24DTA-C Green 120 IPM Flash Steady ON or OFF Processor Cards (DTI) Steady ON Steady ON Steady ON Steady ON Steady ON PN-30DTC-C...
  • Page 143 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-24PRTA Green 120 IPM Flash Steady ON or OFF Processor Cards (PRT) Green Steady ON Steady ON Steady ON Steady ON Steady ON...
  • Page 144 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-SC00 Green 120 IPM Flash Steady ON or OFF Processor Cards (CCH) Green Steady ON PN-SC01 Green 120 IPM Flash Steady ON or OFF (DCH)
  • Page 145 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Line/Trunk Cards PN-8COTT Steady ON (COT) Steady ON [For Australia] Steady ON Steady ON Steady ON Steady ON Steady ON Steady ON PN-2CSIA...
  • Page 146 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Line/Trunk Cards PN-2CSIH Green Steady ON (CSI) ON/OFF 60 IPM Flash ON/OFF 60 IPM Flash ON/OFF 60 IPM Flash ON/OFF 60 IPM Flash ON/OFF...
  • Page 147 CHAPTER 2 TROUBLESHOOTING FAULT DETECTION Lamp Indications on Circuit Cards INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Line/Trunk Cards PN-32IPLA/ Green Flash (120 IPM) OFF PN-32IPLA-A LINK Green Steady ON (IP-PAD) PN-8LCAE Steady ON 60 IPM Flash (LC) Steady ON 60 IPM Flash...

  • Page 148: Fault Diagnosis And Troubleshooting

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Display on MAT/CAT When the MJ/MN alarm has been indicated, you can diagnose the contents of the fault by the Fault Mes- sage and the Station Line Status Display features which are displayed on the MAT or the CAT, and restore the fault.
  • Page 149 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Diagnosis and Troubleshooting “Remedial Action on Each Fault Kind” shows the fault information and the remedial action on each fault kind. “Fault Restoration Information” shows the fault restoration information on each fault restoration kind.
  • Page 150 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER System Initial Kind 7: Serious failure 5 Replace the MP card. initialization Initial Kind 8: Serious failure 6 Replace the MP card.
  • Page 151 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER FP/AP card down XX XX XX XX Replace the correspond- FP/AP Number ing FP or AP card indi- [Series 3200 R6.1 or before] cated in the FP/AP C0-C3 : FP No.
  • Page 152 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault XX XX XXXX occurred Fault Kind (See below.) 04-15, 20-31: AP No. of CSH 000-255: CS/ZT No. Fault Kind 00: Fault notice from No specific action is CS/ZT...
  • Page 153 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault Fault Kind 05: SYS-ID upload failure Check the LEN No. occurred of the CS/ZT with SYS-ID is correct by CMAE Y=00>02 Make the CS/ZT busy or idle condi-...
  • Page 154 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault Fault Kind 09: B channel make busy Make the CS/ZT occurred failure busy or idle condi- tion by CME5 Y=3.
  • Page 155 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault Fault Kind 0E: CS/ZT expansion data Make the CS/ZT occurred setting failure busy or idle condi- tion by CME5 Y=3.
  • Page 156 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER Key FD Activation XX XX XX XX NOTE Result (See below.) Result: ID Code Error Enter the correct acti- vation code.
  • Page 157 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER DTI line failure Fault Detail Kind 01: Frame loss Fault Detail Kind 02: Multi frame loss Fault Detail Kind 03: AIS error Fault Detail Kind 04: Remote alarm Replace the DTI card.
  • Page 158 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER Number of line lock- Search for stations in out stations was more line lockout by the than predetermined configuration report number on the MAT.
  • Page 159 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER DLC card down DLC Failure Kind 02: Short circuit Check to see if a short was made on circuit exists on the line.
  • Page 160 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER SMDR output buffer Memory kind 01: Host CPU No. 0 memory overflow output buffer memory block Memory kind 02: Host CPU No.1 out- put buffer memory block Memory kind 03: Automatic print...
  • Page 161 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER LAN application fault X X XX XX XX Check to see if the 1 2 3 occurred LAN cable is cor- XX XX XX XX rectly connected.
  • Page 162 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER Traffic of IP network XX XX XXXX Reduce the number of exceeded limit band- equipments connected to Location No. (00-63) width the IP network.
  • Page 163 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER MP program XX XX XX XX Confirm if the FTP downloading (FTP) server information is XXXX XX XX correctly set (CM0C Y=10).
  • Page 164 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Fault Kind FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER IP component reset X XXX XX XX occurred XX XX XX XX Component Kind (0-2) Component No. (000-255) Reset Factor (01-04, 06-09) Reset time (Month) (01-12) Reset time (Date) (01-30)
  • Page 165 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Error detail 0001H : (ERR_ETHERNET) Kasago TCP/IP initialization error: TCP 0002H : (ERR_INTERFACE) Kasago TCP/IP interface error: Not used 0003H : (ERR_MALLOC) No empty area of memory: Service initialization 0004H : (ERR_ALREADYOPEN) Already opened: OPEN 0005H : (ERR_NOACCEPT) Nonconnection (TCP only): Transmission request 0006H : (ERR_NOOPEN) Nonopening: Transmission request 0007H : (ERR_NODATA) Type error: ACK_NACK...
  • Page 166 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING 00B2H : (TM_ENETDOWN) Network is down 00B7H : (TM_ENOBUFS) No buffer space available 00B8H : (TM_EISCONN) Socket is already connected 00B9H : (TM_ENOTCONN) Socket is not connected 00BAH : (TM_ESHUTDOWN) Cannot send after socket shutdown 00BCH: (TM_ETIMEDOUT) Operation timed out 00BDH: (TM_ECONNREFUSED) Connection refused 00C0H : (TM_EHOSTDOWN) Host is down...
  • Page 167 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING 8065H : Flash-ROM type/address error 806EH : DL checksum error • 00XX causes an error. It occurs between MP card and API interface (System call). 80XX causes an error. It occurs by the FTP (FTP response number + 8000). NOTE 2: Details from are as follows.
  • Page 168 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Component Component No. Reset Factor Kind IP-PAD 00-31 LAN interface COP Reset number IP-PAD Initial (Make Busy ON/OFF for IP-PAD card) FP Initial (an initializing of FP mounting IP-PAD) FP Initial (an initializing of FP mounting IP-PAD) IP-CS 000-255 CS number...
  • Page 169 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Restoration Information FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER Key FD Activation FP/AP card returned to normal XX XX XX XX condition FP/AP Number [Series 3200 R6.1 or before] C0-C3 : FP No.
  • Page 170 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Restoration Information FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER DTI line returned to normal con- XX XX XX XX dition Fault Detail Kind 00: PCM loss 01: Frame loss 02: Multi frame loss 03: AIS error 04: Remote alarm...
  • Page 171 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Restoration Information FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER DLC returned to normal condi- XX XX XX XX tion XX XX XX XX DLC Failure Kind 00: Terminal was cut off 02: Short circuit was made on the line 03: Ring wire was grounded...
  • Page 172 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Restoration Information FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER CS/ZT returned to normal condi- XX XX XXXX tion NOTE XX XX XX XX Fault Restoration Kind 00: CS/ZT connection returned 01: CS/ZT carrier has space 04-15, 20-31: AP No.
  • Page 173 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Restoration Information FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER LAN application returned to nor- X X XX XX XX mal condition 1 2 3 XX XX XX XX Terminal Kind (See below.) Terminal No.
  • Page 174 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Restoration Information FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER Traffic of IP network returned to XX XX XXXX normal condition from warning Location No. (00-63) bandwidth excess Location No. (00-63) No.

  • Page 175: Station Line Status Display

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Station Line Status Display Item (1) shows the display format for the Station Line Status Display feature, and item (2) shows the fault diagnosis and troubleshooting method. For details of the Station Line Status Display feature, see “STATION LINE STATUS DISPLAY”...
  • Page 176 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Line Status and Remedial Action for Hardware Test • SINGLE LINE TELEPHONE INDICATED LINE STATUS REMEDIAL ACTION DATA Terminal is not connected Check the cable connection between the terminal and the PBX. Check to see if the cable is cut off. Terminal is connected No action is required.
  • Page 177 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Line Status and Remedial Action for Hardware Test INDICATED LINE STATUS REMEDIAL ACTION DATA DLC card down Replace the card with a known good one and check to see if the same failure occurs. Line failure detect Replace the terminal with a known good one and check to see if the same failure occurs.

  • Page 178: Troubleshooting By Lamp Indication On Circuit Cards

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Troubleshooting by Lamp Indication on Circuit Cards This section describes the method for fault diagnosis and troubleshooting when you detect the fault occur- rence by lamp indication on circuit cards. “Remedial Action on Each Lamp Status” shows contents of the fault and the remedial action on each lamp status.
  • Page 179 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-CP27-A/ RUN lamp is not Abnormal opera- Check the setting of SW2. PN-CP27-B flashing at 120 tion of MP card SW2-1: ON (In the case of A-law) (MP) : OFF (In the case of µ-law)
  • Page 180 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-CP31-A/ L0 lamp is flash- MP program Confirm if the FTP sever informa- PN-CP31-B/ ing at 120 IPM remote download tion is correctly set (CM0C Y=10).
  • Page 181 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-CP15 RUN lamp is not Abnormal opera- Confirm the mounting slot of the FP (FP) flashing tion of FP card card.
  • Page 182 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PZ-PW121 MJ lamp is on Major trouble “FAULT DIAGNOSIS AND (AC/DC PWR) occurs or resident TROUBLESHOOTING” Page 138 system program is not properly loaded MN lamp is on Minor trouble...
  • Page 183 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PZ-PW122 ON lamp is not on Operation power is Confirm the cable connection of (DC/DC PWR) not being supplied PZ-PW121 and PZ-PW122.
  • Page 184 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-AP00-B RUN lamp is not Abnormal opera- Confirm the programming data: (AP00/DBM)/ flashing tion of AP00/ CM05. PN-AP00-D DBM card Check to see if the SENSE switch is (AP00) set as per the AP Number (04-15,...
  • Page 185 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-2BRTC RUN lamp is not Abnormal opera- Confirm the programming data: (BRT) flashing tion of BRT card CM05. Check to see if the SENS switch is set as per the AP Number (04-15, 20-31) assigned by CM05, CM07 Y=2.
  • Page 186 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-4BRTA-A RUN lamp is not Abnormal opera- Confirm the programming data: (BRT) flashing tion of BRT card CM05 Y=0/Y=1. Check to see if the SENS switch is set as per the AP Number (04-15, 20-31) assigned by CM05, CM07...
  • Page 187 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-24CCTA RUN lamp is not Abnormal opera- Confirm the programming data: (CCT) flashing tion of CCT card CM05 Y=0/Y=1, CM07 Y=01. Check to see if the SENSE switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 188 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-30CCTA RUN lamp is not Abnormal opera- Confirm the programming data: (CCT) flashing tion of CCT card CM05 Y=0/Y=1, CM07 Y=01. Check to see if the SENSE switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 189 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-CFTC/ RUN lamp is not Abnormal opera- Confirm the programming data: PN-CFTC-A tion of CFT card CM05 Y=0/Y=1, CM07 Y=01. (CFT) Check to see if the SENSE switch is set as per the AP Number (04-15,...
  • Page 190 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DAIA-A RUN lamp is not Abnormal opera- Reset the MB switch. (DAIA) flashing tion of DAIA card (Down→Up→Down) Check the setting of SENSE switch and SW1-4.
  • Page 191 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DAIB RUN lamp is not Abnormal opera- Reset the MB switch. (DAIB) flashing tion of DAIB card (Down→Up→Down) If the fault cannot be cleared, replace the card.
  • Page 192 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DAIC RUN lamp is not Abnormal opera- Reset the MB switch. (DAIC) flashing tion of DAIC card (Down→Up→Down) If the fault cannot be cleared, replace the card.
  • Page 193 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DAID-A RUN lamp is not Abnormal opera- Reset the MB switch. (DAID) flashing tion of DAID card (Down→Up→Down) Check the setting of SENSE switch and SW1-4.
  • Page 194 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DAIE RUN lamp is not Abnormal opera- Reset the MB switch. (DAIE) flashing tion of DAIE card (Down→Up→Down) If the fault cannot be cleared, replace the card.
  • Page 195 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DAIF RUN lamp is not Abnormal opera- Reset the MB switch. (DAIF) flashing tion of DAIF card (Down→Up→Down) If the fault cannot be cleared, replace the card.
  • Page 196 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DTA RUN lamp is not Abnormal opera- Confirm the programming data: (CCT/DTI/PRT) flashing tion of CCT/DTI/ CM05 Y=0/Y=1, CM07 Y=1. NOTE PRT card Check to see if the SENSE switch is...
  • Page 197 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-DTA MRMT lamp is on Multi-Frame Confirm the switch setting on the (CCT/DTI/PRT) Alignment signals CCT/DTI/PRT card indicating an NOTE cannot be sent to alarm.
  • Page 198 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-24DTA-C RUN lamp is not Abnormal opera- Confirm the programming data: (DTI) flashing tion of DTI card CM05 Y=0/Y=1, CM07 Y=01. Check to see if the SENSE switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 199 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-30DTC-C RUN lamp is not Abnormal opera- Confirm the programming data: (DTI) flashing tion of DTI card CM05 Y=0/Y=1, CM07 Y=01. Check to see if the SENSE switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 200 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-IPTB RUN lamp is not Abnormal opera- Check whether the MODE switch is (IPT) flashing tion of IPT card set to 0 or 1.
  • Page 201 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-IPTB L1 lamp is not on Communication Confirm whether the LYR lamp is (IPT) error Confirm the programming data: CMA7 Check to see if the LAN cable is correctly connected.
  • Page 202 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-IPTB LINK lamp is not LAN connection Check to see if the LAN cable is (IPT) failure correctly connected. [PZ-M567] Confirm the condition of the LAN device connected to the IPT.(ex.
  • Page 203 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-24PRTA RUN lamp is not Abnormal opera- Confirm the programming data: (PRT) flashing tion of PRT card CM05 Y=0/Y=1, CM07 Y=01. Check to see if the SENSE switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 204 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-30PRTA RUN lamp is not Abnormal opera- Confirm the programming data: (PRT) flashing tion of PRT card CM05 Y=0/Y=1, CM07 Y=1. Check to see if the SENSE switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 205 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-4RSTB RUN lamp is not Abnormal opera- Confirm the programming data: (MFR) flashing tion of MFR card CM05 Y=0. Check to see if the SENS switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 206 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-SC00 RUN lamp is not Abnormal opera- Confirm the programming data: (CCH) flashing tion of CCH card CM05 Y=0. Check to see if the SENS switch is set as per the AP Number (04-15, 20-31) assigned by CM05 Y=0.
  • Page 207 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-SC03-B RUN lamp is not Abnormal opera- Confirm the programming data: (CSH/ICH)/ flashing tion of CSH card CM05 Y=0. PN-SC03-C After confirmation of CM05, reset (CSH)
  • Page 208 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-8COTT LF lamp is on Transmission line Search for a line fault by CMB0 (COT) fault Y=1 or CMF5 Y=0. [For Australia] Check to see if the trunk line is faulty.
  • Page 209 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-2CSIH OPE lamp is not D-channel link is Confirm the programming data: (CSI) not connected CM06 Y=10. between CSH and Confirm if the corresponding CSH card is removed.
  • Page 210 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-2ILCA (ILC) ACT0-1 lamp is Abnormal opera- Confirm the programming data: not on tion of No.0-1 cir- CM06, CM10/CM14, CMAC. cuit Reset the system (Push the SW1 of MP).
  • Page 211 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-32IPLA/ RUN lamp is not Abnormal opera- Confirm whether the MODE switch PN-32IPLA-A flashing tion of IP-PAD is set to 0, 3, or 4. (IP-PAD) card 0: Auto Negotiation ON...
  • Page 212 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-8IPTA RUN lamp is not Abnormal opera- Confirm the programming data: (SIP) flashing at 120 tion of SIP card CM05, CM0A.
  • Page 213 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-M10 CK0 lamp is not Cable connection Check to see if the cable between (M10) failure between Digital Trunk Interface and M10 is Digital Trunk correctly connected.
  • Page 214 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PN-RTA ALM lamp is on Fault occurrence Check the installation environment (RTA) (including the temperature and humidity). If the fault cannot be cleared, replace the card.
  • Page 215 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Remedial Action on Each Lamp Status LAMP FAULT CARD NAME REMEDIAL ACTION STATUS CONTENT PZ-M623 W1LNK lamp is LAN connection Check to see if the LAN cable is (ETHER) not on failure correctly connected. Confirm the condition of the LAN device (such as power of the HUB) connected to the ETHER.

  • Page 216: Troubleshooting By Contents Of Complaint

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Troubleshooting by Contents of Complaint This section describes the troubleshooting method when you receive a complaint of a problem from a sta- tion user or an operator. Select the appropriate section corresponding to the problem by “Section for Trou- bleshooting Procedure”, and perform the troubleshooting.

  • Page 217: Explanation Of Symbols In Troubleshooting Procedure

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Explanation of Symbols in Troubleshooting Procedure The following explains the instruction marks being used in the Troubleshooting Procedure in “Station Line Fault” through “DSS Console Fault”. : With respect to the item indicated on the right side of this mark, perform a check or re- CHECK quired work.
  • Page 218 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING How to Follow the “Tree” Symptom START STEP 2 CHECK STEP 3-1 STEP 3-2 STEP 3-3 STEP 4-1 REPLACE STEP 4-2 – 208 – NWA-008847-001 Rev.3.0 a6ch2001.fm...

  • Page 219: Station Line Fault

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Station Line Fault At Calling Station START Side Tone cannot be heard. (1) On the MDF, connect a test telephone CHECK set to the faulty station line. (2) If Side Tone can be heard, check for trouble with the cabling and telephone set.
  • Page 220 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING After dialing the first digit, Dial Tone is not disconnected. At DTMF Telephone set (1) System Data Programming for the CHECK station: CM12 Y=00 (1) PBR card (DTMF Receiver) REPLACE (2) LC card (3) Telephone set At any type of telephone (1) System Data Programming for the...
  • Page 221 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING At Called Station START At the called station, the telephone (1) “ON” lamp on the PWR card is on. CHECK does not ring. (2) Volume Control of the telephone set. (1) LC card REPLACE (2) Telephone set (3) PWR card (In case all station fails...

  • Page 222: C.o. Line/Tie Line Fault

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING C.O. Line/Tie Line Fault On Outgoing Call START After dialing the trunk access code, tone (Reorder Tone) is returned. “BL” Lamp on the trunk Make Busy Data (CME5) of the CHECK card is flashing. trunk.
  • Page 223 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Dial Tone is not returned from distant office. In case of COT card Disconnect the trunk from the line CHECK on the MDF. Connect a test telephone set to the C.O. line (distant office side) on the MDF.
  • Page 224 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING If Dial Tone is returned after seizing the original trunk, there is a prob- lem with the distant office, the Car- rier Equipment or the line. If not, check for trouble with wiring on the MDF and the trunk card.
  • Page 225 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING After dialing the first digit, Dial Appropriate signal (DP/DTMF) to CHECK distant office is transmitted. Tone from the distant office is • System Data Programming for DP not disconnected. signal: CM35 Y=01, 13, 23, 25, 45 •...
  • Page 226 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING On Incoming Call START C.O. Incoming Call is not termi- nated to ATTCON Station, DIT or TAS Buzzer. “BL” Lamp on the trunk Disconnect the trunk from the line CHECK card is not turned on. on the MDF.
  • Page 227 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING No Dial Tone Connection on Tie In case all Tie Line Trunks fail, check CHECK if DTMF Receivers for Tie Line Line Incoming Call (only for the Incoming Call are installed (only 2nd dial tone system) when the signal kind of the trunk is DTMF).
  • Page 228 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING The Tie Line Incoming Call/DID System Data Programming for the CHECK trunk: CM35 Y=01, 17, 61-68 Call is routed to a different sta- tion other than the dialed station, or to Reorder Tone. Trunk card REPLACE FP card...
  • Page 229 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING On Answering the Call START Speech Path Trouble: Disconnect the trunk from the line CHECK on the MDF. No connection/One way connec- tion To perform the Speech Path Test internally, make the following con- nection on the MDF according to type of card.
  • Page 230 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING If the trouble remains, replace the trunk card. If not, there is a problem with the dis- tant office. Trunk card REPLACE FP card MP card Call is dropped (This condition excludes the Line Fault detected within a system).
  • Page 231 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Transmission quality is not acceptable. Noise/Distortion Cabling between the PBX and the CHECK MDF or between the MDF and the lines is properly run to avoid induc- tion from an AC Power Cable, motor or power supply equipment.

  • Page 232: Power Failure Transfer (Pft) Fault

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING Power Failure Transfer (PFT) Fault START Preassigned stations are not con- (1) Cross connection on the MDF is CHECK nected to the C.O. line when system properly made. alarm or power failure has occurred.

  • Page 233: D Term Fault

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING term Fault term This troubleshooting procedure covers faults with D function only. For other faults, see “Station Line Fault”. Page 209 START term All Keys on the D are ineffec- (1) Wiring on Modular Box (Rosette) CHECK tive.
  • Page 234 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING LCD does not display any informa- (1) Adjust Display contrast. CHECK tion term (1) D REPLACE (2) DLC card term No Tone Ringer (1) System Data Programming for D CHECK Tone Ringer: CM90 Y=01 term (2) Adjust Ringer Volume on D term...

  • Page 235: D Term Ip Fault

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING term IP Fault term This troubleshooting procedure covers faults with D IP function only. For other faults, see “Station Line Fault”. Page 209 START term All Keys on the D IP are ineffec- (1) Wiring on the LAN CHECK tive.
  • Page 236 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING LCD does not display any informa- (1) Adjust Display contrast. CHECK tion term (1) D REPLACE (2) IP-PAD card term No Tone Ringer (1) System Data Programming for D CHECK Tone Ringer: CM90 Y=01 term (2) Adjust Ringer Volume on D term...

  • Page 237: Attcon Fault

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING ATTCON Fault ATTCON means SN708/709/712/741 ATTCON (2-wire type ATTCON) and SN716 DESKCON. START All keys on the ATTCON are inef- (1) ATTCON Lock-out has been set via the CHECK fective. function key. (2) Perform the ATTCON Self-Test. See “ATTCON Self-Test Procedure”...
  • Page 238 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING LCD does not display any informa- (1) Adjust Display Contrast. CHECK tion. (2) To test the LCD, perform the ATTCON Self-Test. See “ATTCON Self-Test Page 230. Procedure” (1) ATTCON REPLACE (2) DLC card No Tone Ringer (1) System Data Programming for the con- CHECK...

  • Page 239: Dss Console Fault

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING DSS Console Fault START Keys on the DSS Console are (1) DLC card is properly mounted. CHECK ineffective. (2) System Data Programming for DSS Console: CM10/CM14, CM96, CM97 (1) DSS Console REPLACE (2) DLC card (3) FP card (4) MP card –...

  • Page 240: Attcon Self-Test Procedure

    CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING ATTCON Self-Test Procedure ATTCON means SN708/709/712/741 ATTCON (2-wire type ATTCON). SN716 DESKCON has no self-test function. The ATTCON has a self-test function performed on an off-line basis. The self-test procedure is as follows: OPERATION LCD DISPLAY START...
  • Page 241 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING OPERATION LCD DISPLAY (10) Depress function key 17. ** FUNC 17 ** • The green lamp will light. ATT SELF TEST MODE • The ringer will sound. (11) Depress function key 17 again. •...
  • Page 242 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING OPERATION LCD DISPLAY (21) Depress function key 97. ** FUNC 97 ** ATT SELF TEST MODE • The red lamp will light. (22) Depress function key 97 again. • The red lamp will go off. (23) Depress function key 96.
  • Page 243 CHAPTER 2 TROUBLESHOOTING FAULT DIAGNOSIS AND TROUBLESHOOTING SN708/SN709/SN712/SN741 ATTCON KEY NUMBER TALK LOOP1 LOOP2 LOOP3 LOOP4 LOOP5 LOOP6 DEST ATND LDN0 HOLD CANCEL – 233 – NWA-008847-001 Rev.3.0 a6ch2001.fm...
  • Page 244 THIS PAGE LEFT BLANK INTENTIONALLY. – 234 – NWA-008847-001 Rev.3.0 a6ch2001.fm JULY/01/2006...

  • Page 245: Chapter 3 Maintenance Operation

    CHAPTER 3 MAINTENANCE OPERATION CHAPTER 3 MAINTENANCE OPERATION This chapter explains how to save the office data, how to load/verify the of- fice data and how to start the specific Add-In or application automatically on schedule. SAVING PBX DATA TO YOUR PC ........... 236 term SAVING D IP ID REGISTRATION DATA TO YOUR PC ..

  • Page 246: Saving Pbx Data To Your Pc

    CHAPTER 3 MAINTENANCE OPERATION SAVING PBX DATA TO YOUR PC SAVING PBX DATA TO YOUR PC The following procedure explains how to save (backup) PBX data to your PC. Saving is useful for: • backing up the MP/AP memory data (Office Data) after a system operational test. •...
  • Page 247 CHAPTER 3 MAINTENANCE OPERATION SAVING PBX DATA TO YOUR PC STEP3: Input the office name in Office Name text box. Then, click Click this button STEP4: The Save as dialog is displayed. Select folder and input the file name which you save. Then, click Save.
  • Page 248 CHAPTER 3 MAINTENANCE OPERATION SAVING PBX DATA TO YOUR PC STEP5: Click to save the office data. Click this button STEP6: When the following dialog is displayed, click Yes to start saving the office data. STEP7: If the saving was finished normally, the following is displayed. Click OK.
  • Page 249 CHAPTER 3 MAINTENANCE OPERATION SAVING PBX DATA TO YOUR PC NOTE: PBX data can be saved automatically on schedule by setting the time with the Scheduler. For details, see “STARTING ADD-IN OR APPLICATION ON SCHEDULE” Page 248. – 239 – NWA-008847-001 Rev.3.0 a6ch3001.fm...

  • Page 250: Saving Dip Term Ip Idip Registration Dipata To Your Pc

    CHAPTER 3 MAINTENANCE OPERATION term SAVING D IP ID REGISTRATION DATA TO YOUR PC term SAVING D IP ID REGISTRATION DATA TO YOUR PC term The following procedure explains how to save (backup) ID registration data for D IP to your PC. For hardware connection of MAT and PBX and for MATWorX software installation, refer to the MAT- WorX Installation Guide.
  • Page 251 CHAPTER 3 MAINTENANCE OPERATION term SAVING D IP ID REGISTRATION DATA TO YOUR PC STEP3: Input the office name in Office Name text box. Then, click Click this button STEP4: The Save as dialog is displayed. Select folder and input the file name which you save. Then, click Save.
  • Page 252 CHAPTER 3 MAINTENANCE OPERATION term SAVING D IP ID REGISTRATION DATA TO YOUR PC STEP5: Click to save the office data. Click this button STEP6: When the following dialog is displayed, click Yes to start saving the office data. STEP7: If the saving was finished normally, the following is displayed. Click OK.
  • Page 253 CHAPTER 3 MAINTENANCE OPERATION term SAVING D IP ID REGISTRATION DATA TO YOUR PC term NOTE: ID registration data for D IP can be saved automatically on schedule by setting the time with the Scheduler. For details, see “STARTING ADD-IN OR APPLICATION ON SCHEDULE” Page 248.

  • Page 254: Uploading Data / Verifying Data

    CHAPTER 3 MAINTENANCE OPERATION UPLOADING DATA / VERIFYING DATA UPLOADING DATA / VERIFYING DATA The following procedure explains how to upload archived data from your PC into PBX’s memory and how to compare archived PBX data on your PC against current data in the PBX’s memory. Uploading data is helpful for backup purposes to restore PBX data from your PC.
  • Page 255 CHAPTER 3 MAINTENANCE OPERATION UPLOADING DATA / VERIFYING DATA STEP3: The File Open is displayed. Select the file name which you load/verify and click Open. Select file name and click this button STEP4: “Office Information” and “Detail information” are displayed. Click the button to load or verify the office data respectively.
  • Page 256 CHAPTER 3 MAINTENANCE OPERATION UPLOADING DATA / VERIFYING DATA STEP5: When the following dialog is displayed, click Yes to start loading the office data. STEP6: The loaded office data is saved into the Flash-ROM automatically after loading is finished. STEP7: If the loading was finished normally, the following is displayed. Click OK.
  • Page 257 CHAPTER 3 MAINTENANCE OPERATION UPLOADING DATA / VERIFYING DATA STEP8: When the following dialog is displayed, click Yes to start verifying the office data. STEP9: If the verifying was finished normally, the following is displayed. Click OK. NOTE: PBX data can be uploaded and verified automatically on schedule by setting the time with the Scheduler.

  • Page 258: Starting Add-In Or Application On Schedule

    CHAPTER 3 MAINTENANCE OPERATION STARTING ADD-IN OR APPLICATION ON SCHEDULE STARTING ADD-IN OR APPLICATION ON SCHEDULE [MATWorX Ver.8 or later required] The following procedure explains how to start the specific Add-In or application automatically on sched- ule by setting the time with the Scheduler. Scheduler is useful for: •...
  • Page 259 CHAPTER 3 MAINTENANCE OPERATION STARTING ADD-IN OR APPLICATION ON SCHEDULE STEP3: The Schedule is registered dialog is displayed. Select the PBX alias from the pulldown menu. Input the PBX password in the PBX password text box if necessary. Select the Add-In or application that you want to start on schedule from the pulldown menu. Select the Action from the pulldown menu if necessary.
  • Page 260 CHAPTER 3 MAINTENANCE OPERATION STARTING ADD-IN OR APPLICATION ON SCHEDULE STEP5: Click the Schedule tag. Click the The schedule come to effect and set the Schedule and Start date. Click The schedule come to effect – 250 – NWA-008847-001 Rev.3.0 a6ch3001.fm...
  • Page 261 CHAPTER 3 MAINTENANCE OPERATION STARTING ADD-IN OR APPLICATION ON SCHEDULE STEP6: Click the Option tag. Set the Log settings if necessary. Confirm the settings and click STEP7: The registered schedule is added on the schedule list. – 251 – NWA-008847-001 Rev.3.0 a6ch3001.fm...
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