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C-58
C-58
General Description
This feature permits a user within the CCIS network to hold any incoming or outgoing public network, intra-office,
or CCIS call while originating a call to another station within the CCIS network.
Operating Procedure
To hold the original call and place a second call from a single-line telephone
1.
Switch hook flash; receive special dial tone.
2.
The original call is placed on hold.
3.
Dial the second telephone number; receive ringback tone.
4.
The second station answers; CONSULTATION HOLD is established.
To return to the original call from a single-line telephone
1.
Under any of the following conditions, the calling station can return to the original call by pressing the
switch hook:
a.) The second station called for CONSULTATION HOLD is busy.
b.) The calling station cannot gain access to the second station because of a restriction, or for any
other reason.
c.) The second station does not answer.
2.
If a CONSULTATION HOLD call is established and the second party hangs up, the calling station will
automatically be returned to the original call.
3.
If the originating station switch hook flashes, a THREE-WAY CALL [T-2] will be established.
To hold the original call and place a second call from a D
1.
Press the TRANSFER key; receive special dial tone.
2.
The original call is placed on hold.
3.
Dial the second telephone number; receive ringback tone.
4.
The second station answers; CONSULTATION HOLD is established.
To return to the original call from a D
1.
Under any of the following conditions, the calling station can return to the original call by pressing the
TRANSFER key.
a.) The second station called for CONSULTATION HOLD is busy.
b.) The calling station cannot gain access to the second station because of a restriction, or for any
other reason.
c.) The second station does not answer.
2.
If the second station hangs up, the calling station will automatically be returned to the original call.
3.
If the originating station presses the TRANSFER key while connected to the second station, the second
station is put on hold and the calling party returns to the original call.
Service Conditions
1.
When TRUNK-TO-TRUNK CONNECTION [T-10] is provided, an outgoing exchange network or TIE
Line call can be made by the user.
2.
The party placed in CONSULTATION HOLD-ALL CALLS - CCIS will hear MUSIC ON HOLD [M-7],
if provided.
Page 872
Consultation Hold - All Calls - CCIS
Consultation Hold - All Calls - CCIS
term
term
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
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