Volkswagen CJDA Workshop Manual page 36

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Industriemotoren - Industrial Engines 2009 ▶
Workshop Manual for Diesel Engine (2.0 l/36-75 kW_EA 189) 05.2015
1 - The vendor warrants that the object of purchase is free of
any faults. The state of the art of similar products which are
of the same type as the object of purchase serves as a refer-
ence for the fault-free condition. The warranty period starts
at the day of delivery. The warranty period is 24 months and
is limited to 2,000 operating hours. If 2,000 operating hours
have already been attained in the first 12 months, the war-
ranty period is 12 months respectively.
2 - Within the warranty period, the purchaser is entitled to have
any faults rectified (remediation). The warranty process is as
follows:
◆ The purchaser may assert claims for Volkswagen industrial
engines to the vendor or the workshop which is certified by
the Volkswagen Group for servicing the object of purchase.
The purchaser must report faults in writing to or have faults
documented by the workshop to which the claim is to be as-
serted immediately after a fault has been discovered.
◆ Any required remedies must be taken immediately by renew-
ing or repairing faulty components, and any efforts which are
associated with the remediation are not subject to any
charge. This applies in particular for labour and material
costs. Any travel and transport costs are exempt from the
warranty. Any parts which have been renewed become the
property of the vendor. If the remedies require any additional
service work prescribed by the Volkswagen Group, the ven-
dor will bear any costs for said service work including the
costs for any required material and lubricants.
◆ The warranty period for any components installed during the
remediation ends with the warranty period of the object of
purchase as agreed in the contract of purchase.
Note
If the fault cannot be rectified or any more attempts to rectify a
fault would not be reasonable anymore from the purchaser's
point of view, the purchaser shall be entitled to revoke the con-
tract or to reduce the purchase price.
3 - No claims can be asserted, if:
◆ the purchaser has not reported a fault or did not have it
documented by the workshop.
◆ the purchaser did not allow for taking remedies immediately
although the purchaser has been asked to do so.
◆ the object of purchase has been handled improperly or has
been overloaded, e.g. in a car race.
◆ the object of purchase has been improperly serviced in a
workshop which was readily identifiable a non-certified by
the Volkswagen Group for servicing the object of purchase.
◆ the object of purchase has been fitted with components
which are not approved by the Volkswagen Group or the ob-
ject of purchase has been modified in a way which has not
been approved by the Volkswagen Group.
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Repair Group 00 - Technical data