Troubleshooting - Horiba Scientific FluoroMax-4 Operation Manual

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FluoroMax -4 & FluoroMax -4P with USB rev. D (30 Jul 2012)

Troubleshooting

For difficulties with polarizers, consult the table below to see if your question is an-
swered here. Otherwise, reach the Service Department at HORIBA Scientific by phone,
fax, or e-mail. Before contacting us, please follow the instructions below:
1
Note the problem and record any error messag-
es.
2
See if the problem is listed on the following pag-
es.
If so, try the suggested solutions. Be sure to note carefully the steps taken to
remedy the problem and the result. Refer to the appropriate section of this man-
ual (and the software manuals, if necessary).
3
If the problem persists, or is not listed,
Call the Service Department by phone at (732) 494-8660, or fax at (732) 494-
8796. Outside the United States, call the local distributor. You may also reach
us by e-mail at service.jyus@horiba.com.
When you contact the Service Department, have the purchase date, serial num-
ber, system configuration, and software version available. Be prepared to de-
scribe the malfunction and the attempts, if any, to correct it. Note any error
messages observed and have any relevant spectra (sample, polarization ratio,
xenon-lamp scan, water-Raman scan) ready for us to assist you.
10-19
Automated Polarizers