Further Assistance - Horiba Scientific FluoroMax-4 Operation Manual

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FluoroMax -4 & FluoroMax -4P with USB rev. D (30 Jul 2012)

Further assistance...

Read all software and accessory manuals before contacting the Service Department. Of-
ten the manuals show the problem's cause and a method of solution. Technical support
is available for both hardware and software troubleshooting. Before contacting the ser-
vice department, however, complete the following steps.
1
If this is the first time the problem has occurred,
try turning off the system and accessories.
After a cool-down period, turn everything back on.
2
Make sure all accessories are properly config-
ured, and turned on as needed.
3
Following the instructions in Chapter 3, System
Operation, run a lamp scan and a water Raman
scan to make sure the system is properly cali-
brated.
Print the spectrum for each and note the peak intensities.
4
Check this chapter to see if the problem is dis-
cussed.
5
Try to duplicate the problem and write down the
steps required to do so.
The service engineers will try to do the same with a test system. Depending on
the problem, a service visit may not be required.
6
If an error dialog box appears in
FluorEssence™, write down the exact error dis-
played.
7
In FluorEssence™, in the FluorEssence main
window's toolbar, choose Help:
A drop-down
menu appears.
8
Under
Help,
choose
7-9
Troubleshooting